Customer Service

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Frequently Asked Questions


R&A Pay establishes, maintains and pays military retirees, and their eligible surviving spouses and other family members.

Who We Are, What We Do
Who to Contact? DFAS, the VA or the Military
How Long Does It Take?


Retiree Newsletter

Find information about current topics and more.

DFAS Remains Committed to Ensuring Scheduled Payments are Made Timely

We know how important your pay is to you. We are committed to ensuring scheduled payments are made timely. We encourage you to use our online tools such as myPay, AskDFAS and our phone self-service tools. Our Customer Care Center representatives remain available during normal business hours to assist you with any additional questions you might have.

Retiree and Annuitant Pay Dates

Retiree and annuitant payments will be made as scheduled on October 1, 2020.

SBP Student Child Annuitants: New Form Wizard for the School Certification Form!

Find out more on the School Certifications webpage.

You can now use the new DD 2788 School Certification Form Wizard to fill in your form! The form wizard will ask you a series of questions and fill in your answers in the appropriate areas of the form. When you have finished answering the questions, you can either choose to electronically sign your form or click a button to generate a ready-to-print-and-sign PDF with your answers. 

Did you know there’s a new easier, annual plan for School Certifications with no school signature or transcript needed? You can get on the annual plan by sending us a new DD Form 2788 using the new form dated May 2020. Then, if nothing changes in your status, you won’t need to send another form until next year!

The new school certification form is shorter and simpler. Check out the School Certifications webpage for a new how-to checklist to use for the transition from the old school certification form to the new form and for all of the good news.

SBP Spouse Annuitants/Widows or Widowers of Retirees with SBP Spouse Coverage

If you recently received an SBP cost debt letter from DFAS dated August 18, 2020, please disregard the letter.
A technology issue caused these incorrect letters to be mailed in error. We apologize for this error and we are mailing you a new letter that corrects the information for your records.
The letter would include the following information:
Debt Reason: SBP COST
Debt Establishment Date: AUGUST 18, 2020
You do not need to notify us that you received this letter in error. However, if you have additional questions, please call our Customer Care Center

SBP-DIC Offset Phased Elimination News: February 2020 - New FAQs Posted!

Please see our new webpage “SBP-DIC News” for information on the status of the implementation of this new law. Based on the NDAA, Spouse SBP annuitants who are subject to the DIC offset may see the first change in the SBP annuity payment they receive on February 1, 2021.

Spouses and Children of Recently-Deceased Retirees

We have new tools and information to assist you with the SF 1174 for claiming the retiree’s Arrears of Pay. We can now deposit an Arrears of Pay (AOP) payment directly to an eligible claimant’s bank account instead of mailing a check. Please see the How to Claim Arrears of Pay Using the 1174 page for details.

Spouses, Eligible Former Spouses, and Children of Deceased Retirees

We have new tools and information to assist you with the DD Form 2656-7 for starting a Survivor Benefit Plan Annuity. Please see the Start an SBP Annuity page for details.

Processing Time Frames - How Long Does It Take?

Please see our new webpage for current typical processing time frames: How Long Does It Take?

R&A Pay is Expanding Communication through Emailed SmartDocs

As part of our commitment to continually improving our customer service, R&A Pay is expanding the use of emailed SmartDocs as a way to communicate about changes to your account and actions that may be needed. Email notifications will speed up the time it takes to notify you about your account. If you don’t yet have an email address in myPay, please add one now so you can receive these email notifications. 

2020 Cost of Living Adjustment (COLA)

Based on the increase in the Consumer Price Index, there was a 1.6 percent Cost of Living Adjustment (COLA) for most retired pay and Survivor Benefit Plan annuities, and the Special Survivor Indemnity Allowance (SSIA), effective Dec. 1, 2019. 

With the COLA applied, the maximum amount of SSIA payable will be $323.

Retirees saw the change in their Dec. 31, 2019 payment and annuitants in their Jan. 2, 2020 payment. Click here for detailed information.

SBP Annuitants: Requirements for the annual Certificate of Eligibility have changed. Get the latest rules and make sure your payments continue uninterrupted.

SBP Spouse Annuitants: The Special Survivor Indemnity Allowance (SSIA) is now a permanent benefit.

Direct Deposit Required

A treasury mandate requires us to pay our customers electronically. Most military retirees and annuitants getting paper checks need to set up direct deposit. Start direct deposit now.

Direct Express® Debit Card Program provides members who do not have a bank account an alternative to payment by EFT.

Same-Sex Marriage SBP

Department of Defense issued implementing guidance extending SBP coverage to same-sex spouses of military members and retirees.

Direct Deposit Bank Account Changes

Follow these steps to avoid missing or incorrect payments!

Army AKO Email Change A message from Army Retirement Services: Army Knowledge Online (AKO) closure affects retirees' myPay accounts

Continued Communication with Army Retirees

A message about Army Knowledge Online from Army LTG Howard B. Bromberg, the Army G-1.


Pay Schedule

Pay Verification / Proof of Income

Survivor Benefit Plan Information


Get My 1099R

Correct My 1099R

Change My Arrears of Pay Beneficiary

Report a Retiree's Death

Report an SBP Annuitant's Death

Start or Change Direct Deposit

Change My Address

Manage My Allotments

Start International Direct Deposit

myPay Puts You In Control

myPay: Get started guide

The most convenient way to manage your retirement account is through myPay, our online account management system.

myPay Login Instructions:
If you've never logged into myPay

If you forgot your login ID

If you forgot your password

Page updated Sept 10, 2020.