There are several ways to contact DFAS Retired and Annuitant Pay: online, via mail or fax, or by calling our Customer Care Center. Please note: DFAS does not have in-person service centers at any of our locations. Retirees and SBP annuitants are encouraged to contact your branch of service retiree service organization for in-person assistance.
Online Services
Retirees will be paid as scheduled on May 30, 2025. SBP annuitants will be paid as scheduled on June 2, 2025.
Check Out Our New Online Tools to Make Managing Your Pay Account Easier!
With our askDFAS online tools, you can conveniently update your mailing address, request a duplicate 1099-R tax statement, or request verification of pay using an online form. Simply and securely submit forms and documents online using our askDFAS Online Upload tools. Use our askDFAS “Ask a Question” tools to send a question and get a response via askDFAS.
Click here to watch a helpful video on the DFAS YouTube channel with a brief guided tour of the tools.
Retirees: See our online tools explainer webpage for retirees:
SBP Annuitants: See our online tools explainer webpage for annuitants
UPDATE - Mid-2025 Changes Coming for Retirees Who Pay SBP/RCSBP Monthly Premiums Through Treasury CRS
Soon, DFAS will change the payment process for retirees who pay their SBP or RCSBP premiums directly (Direct Remittance) through Treasury’s Centralized Receivables Service (CRS). Those retirees will be billed by and pay DFAS directly instead of through Treasury CRS.
Originally this change was scheduled to take place in June 2025. However, Treasury CRS will continue sending the Direct Remittance bills until further notice.
Please watch for communications that will provide details and information about the Direct Remittance bill changes and the actions you will need to take.
See our “Paying for SBP” webpage for more information and payment instructions.
Retirees and SBP Annuitants: 2024 Tax Year Statements
2024 tax statements for retirees are available in myPay as of Dec. 17, 2024.
2024 tax statements for SBP annuitants are available in myPay as of Dec. 17, 2024.
2024 tax statements for former spouses are available in myPay as of Dec. 17, 2024
Tax statements sent through the U.S. Postal Service were in the mail prior to January 31, 2025. In many cases, the electronic online forms are available through myPay (https://mypay.dfas.mil) much earlier and more securely than those sent to customers electing delivery by mail.
1099-R Reissues can be mailed beginning February 10, 2025. Retirees and SBP annuitants can request a 1099-R reissue online using askDFAS. The online 1099-R reissue tool also accepts international addresses.
The Affordable Care Act (ACA) 1095-B and 1095-C statements are available in myPay as of Dec.21, 2024..The 1095-B and 1095-C Tax Statements for tax year 2024 are available for reissue via askDFAS beginning February 10, 2025.
What is Needed to Establish a Special Needs Trust (SNT)? – New Helpful Checklist Now Available
Military members and retirees have the option to direct payment of a Survivor Benefit Plan (SBP) Annuity for a dependent child to a Special Needs Trust (SNT). A SNT is a legal instrument specifically designed for the benefit of a person with a disability. This may preserve the beneficiary’s eligibility for other federal or state benefits.
There are specific documents that are required in order to properly establish the SNT. We now have a helpful checklist that details eligibility, required documentation, and options to submit your SNT request. See our webpage, https://www.dfas.mil/sbpsnt, to download the new SNT checklist.
2025 Cost of Living Adjustment (COLA)
Based on the increase in the Consumer Price Index, there is a 2.5 percent Cost of Living Adjustment (COLA) for most retired pay and Survivor Benefit Plan annuities, effective December 1, 2024.
Retirees saw the change in their December 31, 2024 payment and SBP annuitants in their January 2, 2025 payment.
For details, see the Fiscal Year 2025 COLA Memorandum:
https://militarypay.defense.gov/Pay/Retirement/cola
New Quick Tools Webpage for Retirees and SBP Annuitants - Check it Out Here
The quick and easy way to get to our askDFAS online upload tools, Form Wizards, checklists, guides and other helpful tools.
Please see our expanded webpage that outlines how to report a death and the steps to take after the death is reported. We also have a helpful "When a Military Retiree Dies" Checklist you can download and follow as you complete the steps.
SBP Student Child Annuitants: Need to submit your school cert? We have helpful tools for you!
See our Form Wizard to help you fill out the DD Form 2788 easily and correctly and our online upload tool on DFAS.mil. Remember, you need to submit both the DD Form 2788 and your Previous Attendance Letter.
Check them out on the School Certifications webpage.
The 2023 Change to the Active Duty/Line of Duty Optional Annuity for Dependent Children - First Payday was February 1, 2023
Spouses and Former Spouses Applying for the Survivor Benefit Plan
Retired & Annuitant Pay Customer Service Local Phone Number Changed
The local phone number to reach Retired & Annuitant Pay Customer Service changed. The new number is: 317-212-0551.
Processing Time Frames - How Long Does It Take?
Please see our webpage on the Retired & Annuitant Pay website for current typical processing time frames: How Long Does It Take?
TRICARE Enrollment Fee Allotments
Please contact your TRICARE regional contractor. DFAS cannot set up these allotments. They must be set up by TRICARE through the regional contractors. Please note: only Retirees can set up allotments from their pay. Allotments cannot be paid from SBP annuity pay.
Mail
Please include your full name, daytime phone number, social security number and signature on all written correspondence.
For retirees:
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For annuitants, beneficiaries and
survivors:
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For claims for non-receipt of payment:
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Defense Finance and
Accounting Service
U.S. Military Retired Pay
8899 E 56th Street
Indianapolis, IN 46249-1200
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Defense Finance and
Accounting Service
U.S. Military Annuitant Pay
8899 E 56th Street
Indianapolis, IN 46249-1300
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Defense Finance and
Accounting Service
Cleveland Center
1240 East Ninth Street
Attention: 19th Floor Vault
Cleveland, OH 44199
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Fax
Please include your full name, daytime phone number, social security number and signature on all written correspondence.
Retired Pay: 800-469-6559
SBP Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-204-9423
Phone
Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time.
However, Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service.
Toll-free: 800-321-1080
Local: 317-212-0551
DSN: 699-0551
For Quicker Service:
myPay Questions
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VA Related Questions
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1099-R Reissue
(Telephone Self-Service)
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Assistance with accessing your myPay account:
Please call
888-332-7411
Press option 5 for assistance accessing your myPay account
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Please call Veterans Affairs
VA Military & Veteran
Crisis Line:
Dial 988 and press "1"
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You can access your 1099-R using myPay.
If you are a retiree and do not have a myPay account, request a copy be mailed to your address on record using our Telephone Self-Service option, without waiting on hold:
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Call 800-321-1080
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Press 1 then,
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Press 1 to request a 1099-R
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To speak with a Customer Service Representative, use the voice or touchtone prompts below:
If reporting a death or
following up on a claim after
the death of a retiree:
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For questions about a
Retired Pay matter:
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For SBP Annuitants
(someone receiving or applying to
receive a survivor benefit from a
deceased military retiree)
with questions:
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Call 1-800-321-1080
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Press 2
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Call 1-800-321-1080
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Press 4, 2, 2
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Call 1-800-321-1080
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Press 4, 2, 1
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Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service.
To pay a direct remittance bill for SBP monthly payments
Send SBP monthly premium payments directly to:
Defense Finance and Accounting Service
SBP Remittance
P.O. Box 979013
St. Louis, MO 63197-9000
SBP Premium Payments sent to any other location, including Retired and Annuitant Pay offices at DFAS Cleveland, may not be received or may be delayed.
askDFAS for Claims of Non-Receipt of Treasury Checks
Please route all claims of non-receipt of Treasury checks to askDFAS Cleveland Disbursing at:
Category: Disbursing Operations Payments Subcategory: Electronic Funds Recall/Reissue
Category: Disbursing Operations Payments Subcategory: Non-receipt Treasury Check claims
Page Updated May 23 2025