Customer Service

800-321-1080
M-F, 8 a.m. to 5 p.m. ET

askDFAS

Forms
Frequently Asked Questions

Need help?


There are several ways to contact DFAS Retired and Annuitant Pay: online, via mail or fax, or by calling our Customer Care Center. Please note: DFAS does not have in-person service centers at any of our locations. Retirees and annuitants are encouraged to contact your branch of service retiree service organization for in-person assistance. 


Online Services

myPay - The quickest and most convenient way to manage your retired or annuity pay is with myPay: https://mypay.dfas.mil
askDFAS - Helpful questions and answers about your retired or annuitant pay
DFAS YouTube channel - How-to videos
Facebook - News and reminders


Retiree and Annuitant Pay Dates - See the pay schedule here

Retirees will be paid as scheduled on March 1, 2024. Annuitants will be paid as scheduled on March 1, 2024. 


Retirees and Annuitants: 2023 Tax Year Statements
2023 tax statements for retirees are available in myPay.
2023 tax statements for annuitants are available in myPay
2023 tax statements for former spouses are available in myPay.
https://mypay.dfas.mil


Tax statements sent through the U.S. Postal Service were in the mail as of January 13, 2024. 1099-R Reissues for tax year 2023 can be mailed beginning February 12, 2024. Retirees and annuitants can request a 1099-R reissue online. The online 1099-R reissue tool also accepts international addresses.
The Affordable Care Act 1095-B/C statements are available in myPay. The online tool to request a mailed Affordable Care Act 1095-B/C statement is available on askDFAS. For more information, please see https://www.dfas.mil/taxes/aca/.

Important Changes to Direct Monthly SBP Payments Made Through CRS

If you are a retiree who pays your monthly Survivor Benefit Plan (SBP) or RCSBP premiums directly through the Centralized Receivables Service (CRS), please see your mailed statement for important changes. You may also call CRS at their NEW customer service number, 1-888-618-3104, for assistance.


NDAA 2023 SBP Open Season Ended January 1, 2024 - Open Season Enrollment and Discontinuance Forms must have been RECEIVED by DFAS before midnight Eastern Standard Time on January 1, 2024
Please check our special focus webpage for important post-deadline information: https://www.dfas.mil/sbpopenseason23.
SBP Open Season Enrollment and Discontinuance documents will no longer be accepted UNLESS you received a request from us to provide information. If we do send you a request for information, it is important that you respond promptly.

2024 Cost of Living Adjustment (COLA) 

Based on the increase in the Consumer Price Index, there is a 3.2 percent Cost of Living Adjustment (COLA) for most retired pay and Survivor Benefit Plan annuities, effective December 1, 2023. 

Retirees will see the change in their December 29, 2023 payment and annuitants in their January 2, 2024 payment.

For details, see the Fiscal Year 2024 COLA Memorandum:
https://militarypay.defense.gov/Pay/Retirement/cola


New Quick Tools Webpage for Retirees and SBP Annuitants - Check it Out Here

The quick and easy way to get to our askDFAS online upload tools, Form Wizards, checklists, guides and other helpful tools.


What to Do When a Military Retiree Dies - New Helpful Checklist

Please see our expanded webpage that outlines how to report a death and the steps to take after the death is reported. We also have a helpful "When a Military Retiree Dies" Checklist you can download and follow as you complete the steps.


The 2023 Change to the Active Duty/Line of Duty Optional Annuity for Dependent Children - First Payday was February 1, 2023

See our Quick Reference Guide on the SBP Optional Child Annuity special focus webpage


Spouses and Former Spouses Applying for the Survivor Benefit Plan
Please see our “Start an Annuity” webpage for important information about the DD Form 2656-7 to start an SBP annuity.
Retired & Annuitant Pay Customer Service Local Phone Number Changed

The local phone number to reach Retired & Annuitant Pay Customer Service changed. The new number is: 317-212-0551. 


Processing Time Frames - How Long Does It Take?

Please see our webpage on the Retired & Annuitant Pay website for current typical processing time frames: How Long Does It Take?


TRICARE Enrollment Fee Allotments

Please contact your TRICARE regional contractor. DFAS cannot set up these allotments. They must be set up by TRICARE through the regional contractors. Please note: only Retirees can set up allotments from their pay. Allotments cannot be paid from SBP annuity pay. 

Mail

Please include your full name, daytime phone number, social security number and signature on all written correspondence.

For retirees:
For annuitants, beneficiaries and survivors: For claims for non-receipt of payment:

 

Defense Finance and
Accounting Service
U.S. Military Retired Pay
8899 E 56th Street
Indianapolis, IN 46249-1200   

Defense Finance and
Accounting Service
U.S. Military Annuitant Pay
8899 E 56th Street
Indianapolis, IN 46249-1300

Defense Finance and
Accounting Service
Cleveland Center
1240 East Ninth Street
Attention: 19th Floor Vault
Cleveland, OH 44199

 

Fax

Please include your full name, daytime phone number, social security number and signature on all written correspondence.

Retired Pay: 800-469-6559
Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-204-9423

Phone

Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time.
However, Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service. 

Toll-free: 800-321-1080
Local: 317-212-0551
DSN: 699-0551
For Quicker Service:

myPay Questions
 
 VA Related Questions 1099-R Reissue
(Telephone Self-Service)
 

Assistance with accessing your myPay account:

Please call
888-332-7411

Press option 5 for assistance accessing your myPay account

 Please call Veterans Affairs
800-827-1000
or
www.va.gov
 
VA Military & Veteran
Crisis Line:
Dial 988 and press "1"

You can access your 1099-R using myPay. 
If you are a retiree and do not have a myPay account, request a copy be mailed to your address on record using our Telephone Self-Service option, without waiting on hold:

  • Call 800-321-1080
  • Press 1 then,
  • Press 1 to request a 1099-R 

 

To speak with a Customer Service Representative, use the voice or touchtone prompts below:

If reporting a death or
following up on a claim after
the death of a retiree:
For questions about a
Retired Pay matter:
For Annuitants
(someone receiving or applying to
receive a survivor benefit from a
deceased military retiree)
with questions:
  • Call 1-800-321-1080
  • Press 2
  • Call 1-800-321-1080
  • Press 4, 2, 2
  • Call 1-800-321-1080
  • Press 4, 2, 1


Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service. 

 

To pay an SBP direct remittance bill

Send SBP premium payments directly to:

DFAS Cleveland
SBP Remittance
PO Box 790145
St Louis MO 63179-0145

SBP Premium Payments sent to any other location, including Retired and Annuitant Pay offices at DFAS Cleveland, may not be received or may be delayed.
 

askDFAS for Claims of Non-Receipt of Treasury Checks

Please route all claims of non-receipt of Treasury checks to askDFAS Cleveland Disbursing at:

https://corpweb1.dfas.mil/askDFAS/faqBtn?pgModId=5420 

Category: Disbursing Operations Payments                 Subcategory: Electronic Funds Recall/Reissue

Category: Disbursing Operations Payments                 Subcategory: Non-receipt Treasury Check claims

 

Related Links:

Correspondence in Languages Other Than English
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Page Updated Feb 12 2024