There are several ways to contact DFAS Retired and Annuitant Pay: online, via mail or fax, or by calling our Customer Care Center. Please note: DFAS does not have in-person service centers at any of our locations. Retirees and annuitants are encouraged to contact your branch of service retiree service organization for in-person assistance.
Online Services
Retirees will be paid as scheduled on October 1, 2024. Annuitants will be paid as scheduled on October 1, 2024.
Check Out Our New Online Tools to Make Managing Your Pay Account Easier!
With our askDFAS self-serve tools, you can conveniently update your mailing address, request a duplicate 1099-R tax statement, or request verification of pay using an online form. Simply and securely submit forms and documents online using our askDFAS Online Upload tools. Use our askDFAS “Ask a Question” tools to send a question and get a response via askDFAS.
Retirees: See our online tools explainer webpage for retirees:
SBP Annuitants: See our online tools explainer webpage for annuitants
Important Changes to Direct Monthly SBP Payments Made Through CRS
If you are a retiree who pays your monthly Survivor Benefit Plan (SBP) or RCSBP premiums directly through the Centralized Receivables Service (CRS), please see your mailed statement for important changes. You may also call CRS at their NEW customer service number, 1-888-618-3104, for assistance.
New Quick Tools Webpage for Retirees and SBP Annuitants - Check it Out Here
The quick and easy way to get to our askDFAS online upload tools, Form Wizards, checklists, guides and other helpful tools.
Please see our expanded webpage that outlines how to report a death and the steps to take after the death is reported. We also have a helpful "When a Military Retiree Dies" Checklist you can download and follow as you complete the steps.
SBP Student Child Annuitants: Need to submit your school cert? We have helpful tools for you!
See our Form Wizard to help you fill out the DD Form 2788 easily and correctly and our online upload tool on DFAS.mil. Remember, you need to submit both the DD Form 2788 and your Previous Attendance Letter.
Check them out on the School Certifications webpage.
Retirees and Annuitants: 2023 Tax Year Statements
2023 tax statements for retirees are available in myPay.
2023 tax statements for annuitants are available in myPay
2023 tax statements for former spouses are available in myPay.
https://mypay.dfas.mil
Tax statements sent through the U.S. Postal Service were in the mail as of January 13, 2024. 1099-R Reissues for tax year 2023 can be mailed as of February 12, 2024. Retirees and annuitants can request a 1099-R reissue online. The online 1099-R reissue tool also accepts international addresses.
2024 Cost of Living Adjustment (COLA)
Based on the increase in the Consumer Price Index, there was a 3.2 percent Cost of Living Adjustment (COLA) for most retired pay and Survivor Benefit Plan annuities, effective December 1, 2023.
Retirees saw the change in their December 29, 2023 payment and annuitants in their January 2, 2024 payment.
For details, see the Fiscal Year 2024 COLA Memorandum:
https://militarypay.defense.gov/Pay/Retirement/cola
The 2023 Change to the Active Duty/Line of Duty Optional Annuity for Dependent Children - First Payday was February 1, 2023
Spouses and Former Spouses Applying for the Survivor Benefit Plan
Retired & Annuitant Pay Customer Service Local Phone Number Changed
The local phone number to reach Retired & Annuitant Pay Customer Service changed. The new number is: 317-212-0551.
Processing Time Frames - How Long Does It Take?
Please see our webpage on the Retired & Annuitant Pay website for current typical processing time frames: How Long Does It Take?
TRICARE Enrollment Fee Allotments
Please contact your TRICARE regional contractor. DFAS cannot set up these allotments. They must be set up by TRICARE through the regional contractors. Please note: only Retirees can set up allotments from their pay. Allotments cannot be paid from SBP annuity pay.
Mail
Please include your full name, daytime phone number, social security number and signature on all written correspondence.
For retirees:
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For annuitants, beneficiaries and
survivors:
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For claims for non-receipt of payment:
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Defense Finance and
Accounting Service
U.S. Military Retired Pay
8899 E 56th Street
Indianapolis, IN 46249-1200
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Defense Finance and
Accounting Service
U.S. Military Annuitant Pay
8899 E 56th Street
Indianapolis, IN 46249-1300
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Defense Finance and
Accounting Service
Cleveland Center
1240 East Ninth Street
Attention: 19th Floor Vault
Cleveland, OH 44199
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Fax
Please include your full name, daytime phone number, social security number and signature on all written correspondence.
Retired Pay: 800-469-6559
Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-204-9423
Phone
Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time.
However, Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service.
Toll-free: 800-321-1080
Local: 317-212-0551
DSN: 699-0551
For Quicker Service:
myPay Questions
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VA Related Questions
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1099-R Reissue
(Telephone Self-Service)
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Assistance with accessing your myPay account:
Please call
888-332-7411
Press option 5 for assistance accessing your myPay account
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Please call Veterans Affairs
VA Military & Veteran
Crisis Line:
Dial 988 and press "1"
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You can access your 1099-R using myPay.
If you are a retiree and do not have a myPay account, request a copy be mailed to your address on record using our Telephone Self-Service option, without waiting on hold:
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Call 800-321-1080
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Press 1 then,
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Press 1 to request a 1099-R
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To speak with a Customer Service Representative, use the voice or touchtone prompts below:
If reporting a death or
following up on a claim after
the death of a retiree:
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For questions about a
Retired Pay matter:
|
For Annuitants
(someone receiving or applying to
receive a survivor benefit from a
deceased military retiree)
with questions:
|
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Call 1-800-321-1080
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Press 2
|
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Call 1-800-321-1080
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Press 4, 2, 2
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Call 1-800-321-1080
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Press 4, 2, 1
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Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service.
To pay a direct remittance bill for SBP monthly payments
Send SBP monthly premium payments directly to:
DFAS Cleveland
SBP Remittance
PO Box 790145
St Louis MO 63179-0145
SBP Premium Payments sent to any other location, including Retired and Annuitant Pay offices at DFAS Cleveland, may not be received or may be delayed.
askDFAS for Claims of Non-Receipt of Treasury Checks
Please route all claims of non-receipt of Treasury checks to askDFAS Cleveland Disbursing at:
Category: Disbursing Operations Payments Subcategory: Electronic Funds Recall/Reissue
Category: Disbursing Operations Payments Subcategory: Non-receipt Treasury Check claims
Page Updated Sep 10 2024