HomeRetiredMilitaryaboutaboutuscustomer service

Customer Service

800-321-1080
M-F, 8 a.m. to 5 p.m. ET

AskDFAS

Forms
Frequently Asked Questions

Need help?


There are several ways to contact DFAS Retired and Annuitant Pay: online, via mail or fax, or by calling our Customer Care Center. Please note: DFAS does not have in-person service centers at any of our locations. Retirees and annuitants are encouraged to contact your branch of service retiree service organization for in-person assistance. 

Retiree 1099-Rs – Incomplete Payer's Federal Identification Number in Mailed Documents

Please note: Retiree IRS 1099-Rs mailed in early January contain a Payer's Federal Identification Number that is missing the last digit because of a printing error. The correct Payer's FIN number is: 34-0727612. We apologize for the inconvenience.
We will mail you a corrected 2020 IRS 1099-R with the correct Payer's FIN. You can also download a correct 2020 IRS 1099-R from myPay. It is available now. Please see the Managing Your Retirement - Taxes webpage for more information.

Retirees and Annuitants: 2020 Tax Year Statements 

2020 tax statements for retirees are available in myPay as of Dec. 15, 2020
2020 tax statements for annuitants are available in myPay as of Dec. 19, 2020
Tax statements sent through the U.S. Postal Service will be mailed no later than Jan. 31, 2021. In many cases, the electronic online forms are available much earlier and more securely than those sent to customers electing delivery by mail. 

1099-R Reissues can be sent beginning February 10, 2021. Please see this webpage for reissue information. 
Please note: IRS Form 1095-B will only be available online via myPay, unless a request is received for a copy by mail.

CRDP/CRSC Open Season Deadline Extended to March 1, 2021

Concurrent Retirement and Disability Pay/Combat-Related Special Compensation Open Season letters are in the mail. DFAS is extending the deadline for CRDP/CRSC Open Season elections until March 1, 2021 because of mail delays. 
CRDP/CRSC Open Season changes must be postmarked no later than Monday, March 1, 2021. Find out more on the CRDP/CRSC FAQ webpage at www.dfas.mil/crdpcrscfaqs

SBP-DIC Offset Phased Elimination Phase One News for Spouse SBP Annuitants - February 1 SBP Payments

January 2021 SBP and SSIA payments are paid on February 1, 2021. Spouse SBP annuitants who are subject to the offset may see the first change in the SBP annuity payment they receive on February 1, 2021. Some annuitants will not see a change in phase one.  See our full range of FAQs
*Please note the change in the law does NOT affect the amount of DIC you receive from the VA. You should continue to receive your normal DIC amount from the VA. 

Individual letters from DFAS with estimates of how the first phase of the SBP-DIC Offset Phased Elimination (effective January 1, 2020) will affect your SBP pay were mailed in  December. Please do not call our Customer Care Center for your estimate**Click here to download a helpful explanation of the estimates in the 2020 letter.**

TRICARE Enrollment Fee Allotments

Please contact your TRICARE regional contract. DFAS cannot set up these allotments. They must be set up by TRICARE through the regional contractors. 

Processing Time Frames - How Long Does It Take?

Please see our webpage on the Retired & Annuitant Pay website for current typical processing time frames: How Long Does It Take?

Online

AskDFAS - Helpful questions and answers about your retired or annuitant pay
DFAS YouTube channel - How-to videos
Facebook - News and reminders

Mail

Please include your full name, daytime phone number, social security number and signature on all written correspondence.

For retirees:
For annuitants, beneficiaries and survivors: For claims for non-receipt of payment:

 

Defense Finance and
Accounting Service
U.S. Military Retired Pay
8899 E 56th Street
Indianapolis, IN 46249-1200   

Defense Finance and
Accounting Service
U.S. Military Annuitant Pay
8899 E 56th Street
Indianapolis, IN 46249-1300

Defense Finance and
Accounting Service
Cleveland Center
1240 East Ninth Street
Attention: 19th Floor Vault
Cleveland, OH 44199


Fax

Please include your full name, daytime phone number, social security number and signature on all written correspondence.

Retired Pay: 800-469-6559
Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-522-6081 or 216-522-6358

Phone

Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time. However, Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service. 

Toll-free: 800-321-1080
Local: 216-522-5955
DSN: 580-5955
For Quicker Service:

myPay Questions
 
 VA Related Questions 1099R Reissue
(Telephone Self-Service)
 

Assistance with accessing your myPay account:

Please call
888-332-7411

Press option 5 for assistance accessing your myPay account

 Please call Veterans Affairs
800-827-1000
or
www.va.gov
 
VA Military & Veteran
Crisis Line:
800-273-8255

You can access your 1099R using myPay. 
If you do not have a myPay account, request a copy
be mailed to your address on record using our Telephone Self-Service option, without waiting on hold:

  • Call 800-321-1080
  • Press 1 then,
  • Press 1 to request a 1099R 

 

To speak with a Customer Service Representative, use the voice or touchtone prompts below:

If reporting a death or
following up on a claim after
the death of a retiree:
For questions about a
Retired Pay matter:
For Annuitants
(someone receiving or applying to
receive a survivor benefit from a
deceased military retiree)
with questions:
  • Call 1-800-321-1080
  • Press 2
  • Call 1-800-321-1080
  • Press 5
  • Call 1-800-321-1080
  • Press 3

Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service. 


To pay an SBP direct remittance bill

Send SBP premium payments directly to:

Defense Finance and Accounting Service, DFAS-CL
SBP and RSFPP Remittance
P.O. Box 979013
St. Louis, MO  63197-9000

Payments sent to any other location, including Retired and Annuitant Pay offices at DFAS Cleveland, will not be received.
 

AskDFAS for Claims of Non-Receipt of Treasury Checks

Please route all claims of non-receipt of Treasury checks to AskDFAS Cleveland Disbursing at:

https://corpweb1.dfas.mil/askDFAS/faqBtn?pgModId=5420 

Category: Disbursing Operations Payments                 Subcategory: Electronic Funds Recall/Reissue

Category: Disbursing Operations Payments                 Subcategory: Non-receipt Treasury Check claims


Related Links:

Correspondence in Languages Other Than English
Powers of Attorney and Guardianships

Updated Jan 18 2021