Customer Service

800-321-1080
M-F, 8 a.m. to 5 p.m. ET

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Frequently Asked Questions

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There are several ways to contact DFAS Retired and Annuitant Pay: online, via mail or fax, or by calling our Customer Care Center. Please note: DFAS does not have in-person service centers at any of our locations. Retirees and annuitants are encouraged to contact your branch of service retiree service organization for in-person assistance. 


Online Tools

myPay - The quickest and most convenient way to manage your retired or annuity pay is with myPay: https://mypay.dfas.mil
AskDFAS - Helpful questions and answers about your retired or annuitant pay
DFAS YouTube channel - How-to videos
Facebook - News and reminders


Retiree and Annuitant Pay Dates - See the pay schedule here

Retiree payments will be made as scheduled on July 1, 2022. Annuitant payments will be made as scheduled on July 1, 2022. 


Retired & Annuitant Pay Customer Service Local Phone Number is Changing 

The local phone number to reach Retired & Annuitant Pay Customer Service is changing. The new number is available to use NOW: 317-212-0551. 

The 216-522-5955 local phone number will NOT be available to use after July 1, 2022. 

The DSN number to reach Retired & Annuitant Pay Customer Service will also change. The new DSN number is 699-0551. 

This change does NOT affect the toll-free number (1-800-321-1080). The toll-free number will remain the same. 


Processing Time Frames - How Long Does It Take?

Please see our webpage on the Retired & Annuitant Pay website for current typical processing time frames: How Long Does It Take?


SBP-DIC Offset Phased Elimination - Phase Two Began January 2022 - First Payment for Phase Two was February 1, 2022

 See our full range of FAQs on the SBP-DIC News webpage


Retirees and Annuitants: 2021 Tax Year Statements

Please see the convenient options for getting a 1099-R reissue in the March issue of our Retiree Newsletter.

We have good news for retirees and annuitants who need a duplicate IRS 1099-R mailed to a non-U.S.A. address! Our convenient askDFAS online tool for requesting a duplicate 1099-R will now work for foreign addresses. The tool is available at (the link is case-sensitive): http://go.usa.gov/xsAbM


Military Retired Pay Taxation Tips

Military retired pay is paid for many different reasons under many different laws. There are differences in the types of pay a military retiree might receive and the tax laws that apply to them. Whether a portion or all of an individual’s military retired pay is subject to federal income taxes depends on his/her individual circumstances.  

A military retiree can either use myPay or send an IRS Form W-4 to alter the amount DFAS withholds for federal income taxes from their military retired pay.

An individual’s choice to have no withholding for federal taxes does not impact whether the individual’s military retired pay is actually subject to federal income taxes. Ultimately, the IRS will determine the amount of taxes owed on the military retired pay.  

Please note: the IRS requires any individual claiming exemption from federal withholding to provide a new Form W-4 at the beginning of each tax year certifying their exemption from withholding.

Please see our webpage regarding taxation of retired pay :https://www.dfas.mil/RetiredMilitary/manage/taxes/isittaxable/

DFAS cannot provide tax advice. Please consult a tax professional or the IRS. 


Elimination of Multiple RAS Mailings  

Starting in April, we eliminated the generation of multiple mailed statements each month. Instead, only one, monthly RAS will be mailed when there are changes to a retiree’s net pay. For those retirees who still have their statement preferences set to hardcopy postal mail, you will receive one mailed RAS near the end of the month if there are changes to your net pay during the month, instead of a statement each time a change is made during the month. 

If you use myPay, there will continue to be an interim “Daily RAS” available in your myPay account when there is a change to your net pay, as well as your regular monthly RAS. 

Did you know your Retiree Account Statement is available in myPay each month a few days prior to payday? If you’re not using myPay, now is a great time to get started. Click here to download our helpful “Get Started with myPay” guide.



TRICARE Enrollment Fee Allotments

Please contact your TRICARE regional contract. DFAS cannot set up these allotments. They must be set up by TRICARE through the regional contractors. Please note: only Retirees can set up allotments from their pay. Allotments cannot be paid from SBP or SSIA annuity pay. 


Mail

Please include your full name, daytime phone number, social security number and signature on all written correspondence.

For retirees:
For annuitants, beneficiaries and survivors: For claims for non-receipt of payment:

 

Defense Finance and
Accounting Service
U.S. Military Retired Pay
8899 E 56th Street
Indianapolis, IN 46249-1200   

Defense Finance and
Accounting Service
U.S. Military Annuitant Pay
8899 E 56th Street
Indianapolis, IN 46249-1300

Defense Finance and
Accounting Service
Cleveland Center
1240 East Ninth Street
Attention: 19th Floor Vault
Cleveland, OH 44199

 

Fax

Please include your full name, daytime phone number, social security number and signature on all written correspondence.

Retired Pay: 800-469-6559
Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-204-9423

Phone

Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time.
However, Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service. 

Toll-free: 800-321-1080
Local: 317-212-0551
DSN: 699-0551
For Quicker Service:

myPay Questions
 
 VA Related Questions 1099R Reissue
(Telephone Self-Service)
 

Assistance with accessing your myPay account:

Please call
888-332-7411

Press option 6 for assistance accessing your myPay account

 Please call Veterans Affairs
800-827-1000
or
www.va.gov
 
VA Military & Veteran
Crisis Line:
800-273-8255

You can access your 1099R using myPay. 
If you are a retiree and do not have a myPay account, request a copy be mailed to your address on record using our Telephone Self-Service option, without waiting on hold:

  • Call 800-321-1080
  • Press 1 then,
  • Press 1 to request a 1099R 

 

To speak with a Customer Service Representative, use the voice or touchtone prompts below:

If reporting a death or
following up on a claim after
the death of a retiree:
For questions about a
Retired Pay matter:
For Annuitants
(someone receiving or applying to
receive a survivor benefit from a
deceased military retiree)
with questions:
  • Call 1-800-321-1080
  • Press 2
  • Call 1-800-321-1080
  • Press 4
  • Call 1-800-321-1080
  • Press 3

Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service. 


To pay an SBP direct remittance bill

Send SBP premium payments directly to:

Defense Finance and Accounting Service, DFAS-CL
SBP and RSFPP Remittance
P.O. Box 979013
St. Louis, MO  63197-9000

Payments sent to any other location, including Retired and Annuitant Pay offices at DFAS Cleveland, will not be received.
 

AskDFAS for Claims of Non-Receipt of Treasury Checks

Please route all claims of non-receipt of Treasury checks to AskDFAS Cleveland Disbursing at:

https://corpweb1.dfas.mil/askDFAS/faqBtn?pgModId=5420 

Category: Disbursing Operations Payments                 Subcategory: Electronic Funds Recall/Reissue

Category: Disbursing Operations Payments                 Subcategory: Non-receipt Treasury Check claims


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Updated Jun 29, 2022