Customer Service

800-321-1080
M-F, 8 a.m. to 5 p.m. ET

AskDFAS

Forms
Frequently Asked Questions

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There are several ways to contact DFAS Retired and Annuitant Pay: online, via mail or fax, or by calling our Customer Care Center. Please note: DFAS does not have in-person service centers at any of our locations. Retirees and annuitants are encouraged to contact your branch of service retiree service organization for in-person assistance. 


Online Tools

myPay - The quickest and most convenient way to manage your retired or annuity pay is with myPay: https://mypay.dfas.mil
AskDFAS - Helpful questions and answers about your retired or annuitant pay
DFAS YouTube channel - How-to videos
Facebook - News and reminders


Retiree and Annuitant Pay Dates - See the pay schedule here

Retiree payments will be made as scheduled on February 1, 2023. Annuitant payments will be made as scheduled on February 1, 2023.


Retirees and Annuitants: 2022 Tax Year Statements
2022 tax statements for retirees are available in myPay as of Dec. 15, 2022
2022 tax statements for annuitants are available in myPay as of Dec. 15, 2022
2022 tax statements for former spouses are available in myPay as of Dec. 15, 2022

Tax statements sent through the U.S. Postal Service are in the mail. In many cases, the electronic online forms are available through myPay (https://mypay.dfas.mil) much earlier and more securely than those sent to customers electing delivery by mail.

1099-R Reissues can be sent beginning February 10, 2023Retirees and annuitants can request a 1099-R reissue online: https://dvidshub.net/r/8bu5qm  The online 1099R reissue tool also accepts international addresses. 

NDAA 2023 SBP Open Season – Check Back for More Information

The National Defense Authorization Act (NDAA) for Fiscal Year 2023 includes a Survivor Benefit Plan (SBP) Open Season. The SBP Open Season began December 23, 2022 and ends on January 1, 2024.

The SBP Open Season allows for retirees receiving retired pay, eligible members, or former members awaiting retired pay who are currently NOT enrolled in SBP or RCSBP (Reserve Component Survivor Benefit Plan) to enroll. It also allows for eligible member and former members who are currently enrolled in either SBP or RCSBP to permanently discontinue their SBP coverage.       

DFAS is working to prepare the forms, policies and processes required to facilitate this SBP Open Season. Please check our special focus webpage for news and information: https://www.dfas.mil/sbpopenseason23

SBP-DIC Offset Phased Elimination - First Payment for Phase Three is February 1, 2023

 See our full range of FAQs on the SBP-DIC News webpage

The 2023 Change to the Active Duty/Line of Duty Optional Annuity for Dependent Children is Here - First Payday is February 1, 2023

See our Quick Reference Guide on the SBP Optional Child Annuity special focus webpage


Military Retired Pay Taxation Tips

Military retired pay is paid for many different reasons under many different laws. There are differences in the types of pay a military retiree might receive and the tax laws that apply to them. Whether a portion or all of an individual’s military retired pay is subject to federal income taxes depends on his/her individual circumstances.  

A military retiree can either use myPay or send an IRS Form W-4 to alter the amount DFAS withholds for federal income taxes from their military retired pay.

An individual’s choice to have no withholding for federal taxes does not impact whether the individual’s military retired pay is actually subject to federal income taxes. Ultimately, the IRS will determine the amount of taxes owed on the military retired pay.  

Please note: the IRS requires any individual claiming exemption from federal withholding to provide a new Form W-4 at the beginning of each tax year certifying their exemption from withholding.

Please see our webpage regarding taxation of retired pay :https://www.dfas.mil/RetiredMilitary/manage/taxes/isittaxable/

DFAS cannot provide tax advice. Please consult a tax professional or the IRS. 


2023 Cost of Living Adjustment (COLA) 

Based on the increase in the Consumer Price Index, there will be an 8.7 percent Cost of Living Adjustment (COLA) for most retired pay and Survivor Benefit Plan annuities effective Dec. 1, 2022. 

Retirees will see the change in their Dec. 30, 2022 payment and annuitants in their Jan. 3, 2023 payment.

For details, see the Fiscal Year 2023 COLA Memorandum:
https://militarypay.defense.gov/Pay/Retirement/cola/


Retired & Annuitant Pay Customer Service Local Phone Number Changed

The local phone number to reach Retired & Annuitant Pay Customer Service changed. The new number is: 317-212-0551. 


Processing Time Frames - How Long Does It Take?

Please see our webpage on the Retired & Annuitant Pay website for current typical processing time frames: How Long Does It Take?


TRICARE Enrollment Fee Allotments

Please contact your TRICARE regional contract. DFAS cannot set up these allotments. They must be set up by TRICARE through the regional contractors. Please note: only Retirees can set up allotments from their pay. Allotments cannot be paid from SBP or SSIA annuity pay. 


Mail

Please include your full name, daytime phone number, social security number and signature on all written correspondence.

For retirees:
For annuitants, beneficiaries and survivors: For claims for non-receipt of payment:

 

Defense Finance and
Accounting Service
U.S. Military Retired Pay
8899 E 56th Street
Indianapolis, IN 46249-1200   

Defense Finance and
Accounting Service
U.S. Military Annuitant Pay
8899 E 56th Street
Indianapolis, IN 46249-1300

Defense Finance and
Accounting Service
Cleveland Center
1240 East Ninth Street
Attention: 19th Floor Vault
Cleveland, OH 44199

 

Fax

Please include your full name, daytime phone number, social security number and signature on all written correspondence.

Retired Pay: 800-469-6559
Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-204-9423

Phone

Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time.
However, Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service. 

Toll-free: 800-321-1080
Local: 317-212-0551
DSN: 699-0551
For Quicker Service:

myPay Questions
 
 VA Related Questions 1099R Reissue
(Telephone Self-Service)
 

Assistance with accessing your myPay account:

Please call
888-332-7411

Press option 6 for assistance accessing your myPay account

 Please call Veterans Affairs
800-827-1000
or
www.va.gov
 
VA Military & Veteran
Crisis Line:
Dial 988 and press "1"

You can access your 1099R using myPay. 
If you are a retiree and do not have a myPay account, request a copy be mailed to your address on record using our Telephone Self-Service option, without waiting on hold:

  • Call 800-321-1080
  • Press 1 then,
  • Press 1 to request a 1099R 

 

To speak with a Customer Service Representative, use the voice or touchtone prompts below:

If reporting a death or
following up on a claim after
the death of a retiree:
For questions about a
Retired Pay matter:
For Annuitants
(someone receiving or applying to
receive a survivor benefit from a
deceased military retiree)
with questions:
  • Call 1-800-321-1080
  • Press 2
  • Call 1-800-321-1080
  • Press 4
  • Call 1-800-321-1080
  • Press 3

Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service. 


To pay an SBP direct remittance bill

Send SBP premium payments directly to:

Defense Finance and Accounting Service, DFAS-CL
SBP and RSFPP Remittance
P.O. Box 979013
St. Louis, MO  63197-9000

Payments sent to any other location, including Retired and Annuitant Pay offices at DFAS Cleveland, will not be received.
 

AskDFAS for Claims of Non-Receipt of Treasury Checks

Please route all claims of non-receipt of Treasury checks to AskDFAS Cleveland Disbursing at:

https://corpweb1.dfas.mil/askDFAS/faqBtn?pgModId=5420 

Category: Disbursing Operations Payments                 Subcategory: Electronic Funds Recall/Reissue

Category: Disbursing Operations Payments                 Subcategory: Non-receipt Treasury Check claims


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Page updated Jan 25  2023