There are several ways to contact DFAS Retired and Annuitant Pay: online, via mail or fax, or by calling our Customer Care Center. Please note: DFAS does not have in-person service centers at any of our locations. Retirees and annuitants are encouraged to contact your branch of service retiree service organization for in-person assistance.
Online Services
myPay - The quickest and most convenient way to manage your retired or annuity pay is with myPay: https://mypay.dfas.mil
askDFAS - Helpful questions and answers about your retired or annuitant pay
DFAS YouTube channel - How-to videos
Facebook - News and reminders
Retiree payday is September 29, 2023. Annuitant payday is October 2, 2023.
NDAA 2023 SBP Open Season Ends January 1, 2024 – See Our Special Focus Webpage: https://www.dfas.mil/sbpopenseason23
The National Defense Authorization Act (NDAA) for Fiscal Year 2023 includes a Survivor Benefit Plan (SBP) Open Season. The SBP Open Season began December 23, 2022 and ends on January 1, 2024.
The SBP Open Season allows for retirees receiving retired pay, eligible members, or former members awaiting retired pay who are currently NOT enrolled in SBP or RCSBP (Reserve Component Survivor Benefit Plan) to enroll. It also allows for eligible member and former members who are currently enrolled in either SBP or RCSBP to permanently discontinue their SBP coverage.
DFAS is working to prepare the forms, policies and processes required to facilitate this SBP Open Season. Please check our special focus webpage for news and information: https://www.dfas.mil/sbpopenseason23
SBP-DIC Offset Phased Elimination - First Payment for Phase Three was February 1, 2023
See our full range of FAQs on the SBP-DIC News webpage.
The 2023 Change to the Active Duty/Line of Duty Optional Annuity for Dependent Children is Here - First Payday was February 1, 2023
See our Quick Reference Guide on the SBP Optional Child Annuity special focus webpage
Spouses and Former Spouses Applying for the Survivor Benefit Plan
Please see our “Start an Annuity” webpage for important information about the DD Form 2656-7 to start an SBP annuity.
Retired & Annuitant Pay Customer Service Local Phone Number Changed
The local phone number to reach Retired & Annuitant Pay Customer Service changed. The new number is: 317-212-0551.
Processing Time Frames - How Long Does It Take?
Please see our webpage on the Retired & Annuitant Pay website for current typical processing time frames: How Long Does It Take?
TRICARE Enrollment Fee Allotments
Please contact your TRICARE regional contract. DFAS cannot set up these allotments. They must be set up by TRICARE through the regional contractors. Please note: only Retirees can set up allotments from their pay. Allotments cannot be paid from SBP or SSIA annuity pay.
Mail
Please include your full name, daytime phone number, social security number and signature on all written correspondence.
|
For retirees:
|
For annuitants, beneficiaries and survivors: |
For claims for non-receipt of payment:
|
|
Defense Finance and
Accounting Service
U.S. Military Retired Pay
8899 E 56th Street
Indianapolis, IN 46249-1200
|
Defense Finance and
Accounting Service
U.S. Military Annuitant Pay
8899 E 56th Street
Indianapolis, IN 46249-1300
|
Defense Finance and
Accounting Service
Cleveland Center
1240 East Ninth Street
Attention: 19th Floor Vault
Cleveland, OH 44199
|
Fax
Please include your full name, daytime phone number, social security number and signature on all written correspondence.
Retired Pay: 800-469-6559
Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-204-9423
Phone
Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time.
However, Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service.
Toll-free: 800-321-1080
Local: 317-212-0551
DSN: 699-0551
For Quicker Service:
myPay Questions
|
VA Related Questions |
1099-R Reissue
(Telephone Self-Service)
|
|
Assistance with accessing your myPay account:
Please call
888-332-7411
Press option 6 for assistance accessing your myPay account
|
Please call Veterans Affairs
VA Military & Veteran
Crisis Line:
Dial 988 and press "1"
|
You can access your 1099-R using myPay.
If you are a retiree and do not have a myPay account, request a copy be mailed to your address on record using our Telephone Self-Service option, without waiting on hold:
- Call 800-321-1080
- Press 1 then,
- Press 1 to request a 1099-R
|
To speak with a Customer Service Representative, use the voice or touchtone prompts below:
If reporting a death or
following up on a claim after
the death of a retiree: |
For questions about a
Retired Pay matter: |
For Annuitants
(someone receiving or applying to
receive a survivor benefit from a
deceased military retiree)
with questions: |
- Call 1-800-321-1080
- Press 2
|
- Call 1-800-321-1080
- Press 4
|
- Call 1-800-321-1080
- Press 3
|
Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service.
To pay an SBP direct remittance bill
Send SBP premium payments directly to:
Defense Finance and Accounting Service, DFAS-CL
SBP and RSFPP Remittance
P.O. Box 979013
St. Louis, MO 63197-9000
Payments sent to any other location, including Retired and Annuitant Pay offices at DFAS Cleveland, will not be received.
askDFAS for Claims of Non-Receipt of Treasury Checks
Please route all claims of non-receipt of Treasury checks to askDFAS Cleveland Disbursing at:
https://corpweb1.dfas.mil/askDFAS/faqBtn?pgModId=5420
Category: Disbursing Operations Payments Subcategory: Electronic Funds Recall/Reissue
Category: Disbursing Operations Payments Subcategory: Non-receipt Treasury Check claims
Related Links:
Correspondence in Languages Other Than English
Powers of Attorney and Guardianships
Page updated Sept 8 2023