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Frequently Asked Questions

Using myPay


The most convenient way to view your Retiree Account Statement (RAS) and manage your account is through myPay, our online account management system. myPay provides faster service, security, accessibility and reliability to all DFAS customers worldwide.


WITH myPay YOU CAN
  • View, print or save your Retiree Account Statement
  • View, print or save your Combat-Related Special Compensation Statement
  • Start, stop or change electronic allotments to financial institutions
  • Change your mailing or email address
  • Make changes to your direct deposit information
  • View, print or save your IRS Form 1099R
  • Turn on your Retiree Newsletter notification

How to Create a myPay Account

If you've never used myPay, visit https://mypay.dfas.mil and click "Forgot or Need a Password" to have a temporary password mailed to you. Once you have received a password, return to the myPay home page and click "Create your myPay Profile" to get started. Enter your SSN and temporary password. Here's our handy downloadable "Get Started with myPay" guide.

If you receive an error message when submitting your SSN, you may have already created a myPay profile and Login ID. If you have already created a myPay profile and forgotten your login ID, click “Forgot your Login ID?” to obtain your Login ID and return to the homepage to sign in using your Login ID and password.

If you have trouble, call myPay at 888-332-7411 to speak to a Customer Service Representative.

How to Log in to myPay if You Forgot Your Login ID or Password

If you have used myPay in the past but haven't logged in for a while, here are our downloadable step-by-step how-to guides:

If you forgot your login ID

If you forgot your password


Limited Access Accounts
For people who travel or are unable to access a computer, myPay offers the Limited Access Password. You can create a Limited Access Password for another person, allowing that individual to view your pay and tax statements without making any changes to your account. You may delete any user’s limited access at any time.

 
Page updated Jun 13, 2022