The DFAS Europe Accounts Payable Customer Support (APCS) team provides quality customer service and guidance to European customers for Vendor Pay inquiries. APCS is the primary POC for European Contracting and Resource Management Communities and Foreign Vendors.
Our Customers are vendors, contracting units, resource management offices, transportation offices, and receiving activities in Europe. We provide support to the U.S. military and Defense Agencies. We assist our customers by submitting payment packages for the paying offices (DoDAACs) found in the “Where to Submit Documents”
section below. We also address customer inquiries including payment status and payment history requests and the team facilitates entitlement corrections with DFAS payment offices.
Where to Submit Documents:
If your contract has the WAWF Clause 252.232-7006, your Invoices and Receiving Reports must be submitted electronically through WAWF.
Invoices, Receiving Reports, Contractual Documents that do not have the WAWF Clause (252.232-7006) can be submitted to the below drop-boxes:
Not sure who your paying office is? You can find this information in block 15 (DD1155) or in block 18a (DD1449) of your contract.
We cannot answer questions regarding civilian pay, military pay, travel pay, or retired and annuitant pay. For assistance with these subjects or any others not related to Vendor Pay, please click here
for a list of phone numbers.
How to Contact Us:
For our customers in the European Contracting and Resource Management Communities, please use the following contact information to direct your inquiries.
Customer Service Email: DFAS-EUROPE-CUSTOMERSERVICE@MAIL.MIL
Customer Service Phone Number:
- Commercial: 011 – 49 – 631 – 411 - 6523
DSN: (314) 483 - 6523
0800 – 1130
1230 – 1600
Page Updated September 20, 2021