Out-of-Service Travel Advance Debts
DFAS receives and processes out-of-service civilian or military personnel travel advance debts received from field level Transportation Offices. The majority of the debts occur when travel claims are not settled prior to separation.
DFAS does not process in-service travel or transportation debts. In-service debt payments or inquiries should be directed to your local finance office.
On this page:
To settle your travel advance debt, visit our online SmartVoucher Tool (Not for those using Defense Travel System (DTS) for their travel vouchers).
What is SmartVoucher?
SmartVoucher makes it easy to complete travel vouchers by guiding you step-by-step through a series of questions then it creates a completed DD Form 1351-2. SmartVoucher makes sure all the required fields are filled in to create a complete and accurate voucher. You'll even get a list of supporting documents based on the answers you provided. Be sure to attach those to your submission.
How to use SmartVoucher?
Using SmartVoucher is as simple as 1…2…3… just follow the steps below:
- Log into SmartVoucher using your myPay ID and password.
- Answer a series of easy questions.
- Attach required forms and submit the completed voucher. After submission monitor your email for status updates on your account.
If you previously settled your debt and need to confirm, follow the steps below:
Obtain a copy of your settlement voucher.
If you don’t have a copy, visit Check Travel Voucher Status
from a CAC enabled computer. If you don’t have access to a CAC enabled computer and need to obtain a copy of your of your settlement voucher, call DFAS Customer Care Center at 1-888-332-7411.
Submit your settlement voucher via AskDFAS:
After submission, a ticket number will be emailed to you for reference and updates on your application. Please keep this ticket number until a final determination.
Do You Disagree With Your Debt?
Individuals reserve the right to dispute/protest a debt. To learn more about disputing/protesting your debt, visit Disputing your Debt.
Return to the Debt and Claims DFAS Homepage
Page Updated July 7, 2023