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myPay Two-Factor Authentication Mandatory April 2021

Since we announced myPay’s Two-Factor Authentication last September, more than 400,000 military retirees have included this new layer of online security to their myPay accounts. In late April, two-factor authentication will become mandatory for all myPay users. Users will need to select how to receive the random one-time PIN the first time they log in to myPay after that date.

Simply put, two-factor authentication uses your mobile phone number or email address to provide a means to verify that you are, well, you and not someone who has discovered your myPay Login ID and password.

myPay accounts are secured with Login IDs and passwords. When an account holder enters this information, a unique one-time PIN is sent to the individual’s mobile phone via text message or as an email message to an address contained in the user’s myPay profile. Once the one-time PIN is entered on the myPay login screen, access to the account is provided.

The one-time PIN verification code remains valid for 10 minutes so it will be important that the user have access to the mobile phone or email account previously selected by the user to receive the information.

Information on two-factor authentication is available via the Defense Finance and Accounting Service website at https://www.dfas.mil/mypayinfo/2FA/. There you will also find a link to the two-factor most frequently asked questions that explain the benefits of two-factor authentication and the steps needed to help you meet the new requirements.

Remember, two-factor authentication helps keep your online accounts secure and prevents thieves from stealing your personal and financial information.


Page updated March 17, 2021