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Status Notifications Roll Out in 2021


Over the coming year, DFAS is rolling out the use of status notifications to keep you in the loop as forms or documents you submit move through the retired and annuity pay processing cycles.

How Do Status Notifications Work?
     
Status notifications are a three-step process that will update you when DFAS receives forms or documents for processing by mail or fax (or in some specific cases, through askDFAS). You will receive separate status notifications when your form or document is:
 
1. Received and queued in the DFAS work system
2. Assigned to be worked
3. Completed - Either a notification the processing is complete or a notification that DFAS is sending a request for additional information.

What is the Benefit of a Status Notification?
     
Status notifications will give you peace of mind that we received your form or request. They will also provide you with the timeframe when we completed your request or notify you if additional information is required. If we do need additional information, you will know to watch for mail, with specific information about what we need to complete your request.

What Status Notifications are Available?
     
The first rollout of status notifications included: submissions related to the Survivor Benefit Plan (SBP), Direct Deposit Form-SF 1199, change of address requests, federal or state tax changes, and the designation of beneficiary for the Arrears of Pay, as well as the DD 2656-7 SBP annuity startup form and School Certifications for annuitants.       
     
Status notifications for additional categories of requests will be added throughout the coming year.

What You Need to Do to Receive Status Notifications
     
To receive these status notifications, please ensure your email address is available and updated in myPay. You will receive most notifications via SmartDoc email, which require a valid email address in myPay. To add or ensure your email address is up-to-date, please visit https://mypay.dfas.mil/
     
If you’re not yet using myPay, it’s easy to get started and add your email address for status notifications. We have a handy step-by-step, downloadable “Get Started with myPay” guide available at: https://www.dfas.mil/RetiredMilitary/manage/mypay/
 


 

Page updated June 16, 2021