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Frequently Asked Questions

myPay: How to Reactivate Your Account or Get Started

 
myPay is a convenient tool for getting your tax documents quickly and easily, as well as managing your retired pay or annuitant pay account year-round.

myPay provides access to a range of information about your payments, and lets you easily update your contact information or your tax withholding, check your SBP coverage and your AOP beneficiary (retirees), submit your annual certification (annuitants), or download your tax documents.

Reactivating Your myPay Account

We know that some of you only use myPay once a year to get your 1099-R during tax season. Then, when you do try to access your account, you discover that your password is expired, lost or forgotten. If this sounds like something that has happened to you, please update your password now, before the tax season starts. Waiting to update your password might mean delays in accessing your tax documents.

If your myPay account is in an inactive status because your password has expired, you can follow the simple steps below to reactivate your account.
  1. Go to https://mypay.dfas.mil in your web browser on a computer or connected device.
  2. Click on the “Forgot or Need a Password?” link
  3. Enter two of the following: your Login ID, Social Security Number and/or registered email address (previously registered in myPay). Check the box affirming you are the account owner, and click "Continue.”
  4. If you previously set up the security questions, you’ll be presented three security questions to answer. When finished answering the questions, click “Check my Answers.” 
  5. If you answer the security questions correctly, you will be able to reset your password online.
If you haven’t set up security questions or answer them incorrectly, you’ll get the option to have a temporary password sent to you. You can choose to send the temporary password to:

A-Your mobile phone via text if your mobile phone number is registered in myPay;

Or,

B-The mailing address you have on file with DFAS in your retired pay or annuity pay account.

When you receive the temporary password, go back to myPay and log in to reactivate your account.

Getting Started with myPay

If you’re not yet using myPay, it’s easy to get started.

You can request an initial password on the myPay homepage using the “Forgot or Need a New Password” link. The password will be mailed to the address you have on file with DFAS in your retired pay or annuity pay account and you should receive it in about 10 business days (for domestic mailing addresses).

Once you receive your password in the mail, you can return to the myPay homepage and create your myPay profile using your social security number and the password you received in the mail.

If You Need Assistance with myPay

If you need assistance accessing your myPay account, please contact the myPay Customer Care Center toll-free at 1-888-332-7411 or at 1-317-212-0550.
 
Page updated Sep 28, 2022