Official websites use .mil
Secure .mil websites use HTTPS
800-321-1080 M-F, 8 a.m. to 5 p.m. ET
Did you know? It’s possible to have more than one type of account to choose from after you log in to myPay. It’s like using your bank’s online account. After you log in, you can choose to view a checking account, savings account, credit card account, or other type of account you have with the bank. Why would you have more than one type of account in myPay? There are several possibilities.
If you are a Gray Area Retiree who is also employed in a federal position that is paid by DFAS, you will have a Civilian pay account and a Future Retiree account. Once you are logged in to myPay, you will see your both your “Civilian Pay” and “Future Retiree” accounts as choices in the “Choose an Account” drop down menu in the blue header. For example, if you are a DoD Civilian and a Navy Gray Area Retiree, these are the account choices you would see after you log in:
If you are a Gray Area Retiree who entered the gray area less than 15 months ago, when you log in to myPay, you may see both your Reserve/Guard pay account and your new Future Retiree account. If you separated from the Army National Guard, Air National Guard, Army Reserve, Navy Reserve, Marine Corps Reserve or Air Force Reserve, you have access to your reserve pay account for 15 months after the date of separation. Once your pay status as a Gray Area Retiree is transmitted to DFAS, your Future Retiree account will be established and available to choose from the drop-down menu.
After you apply for retired pay, and your first payment is processed, your Retired Pay Account will be established in myPay. This means there could be a short window of time when you might see both your Military Retiree pay account and your Future Retiree account in myPay, like the example below.
You don’t need a different login and password to see your Future Retiree account. You can use the same login and password you use when you log in to myPay currently. If it’s been a while since you logged in to myPay, we have special Login Tips for Gray Area Retirees on our website at: https://www.dfas.mil/grayarea
There are benefits to having up-to-date contact information in your Future Retiree account in myPay. With a current email in your account, DFAS and your Branch of Service can send you important news and updates between the time you transition to the gray area and the date you are eligible to receive retired pay. Also, if your email is current, we may be able to send you status notifications when we receive your application package for retired pay. Plus, adding your mobile number and keeping it up to date in myPay will ensure you are able to receive temporary passwords and important text messages related to your myPay account. To update your mailing address, log in and choose your Future Retiree account, then click on “Mailing Address” under “Pay Changes” in the left-hand column. To update your email and mobile number, use the “Personal Settings” menu in the blue bar at the top to update your information.
The transition from MyPers to myFSS has presented our Retirements Team with unexpected challenges. The team has encountered numerous technical issues within the new system, and it's taking longer than the Air Force initially projected to resolve them. ARPC is approximately 65 days behind on closing out retirement applications. However, the team is making progress and project to be fully caught up on all retirements within the next 75 days. For applications submitted AFTER the retirement effective date, our goal is to process them within 60 days of receipt. Retirement pay will be retroactive as of the date of the order. Those members eligible for TRICARE benefits at age 60 will also be retroactively authorized on their 60th birthday. Additionally, ARPC has seen a significant rise in retirement application errors. To streamline our processes, we are returning these applications with instructions on what corrections are required and closing the application. When this happens, these members will not lose their position in the queue. Applications are prioritized based on the member’s retirement effective date. For future retirement applications, ARPC is working with system developers to enhance the myFSS platform to assist the customer in eliminating errors when initially completing the application. To help combat these issues and prevent them from reoccurring, ARPC has implemented new processes designed to mitigate the challenges from the migration to myFSS. The ARPC team is using Lean/Six Sigma principles to modernize processes, streamline management and standardize myFSS training. The team has already seen a significant jump in production capacity, enabling them to complete this backlog at a rapid pace. We will continue to post updates on the status of Reserve Retirements as the situation evolves. HQ ARPC strives to keep customers and CSS/MPF personnel up to date with the most accurate information possible. As always, please direct members needing immediate assistance to the Total Force Service Center at 1-800-525-0102.
March 27, 2024