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Update on askDFAS Online Upload Tools with Status Notification Feature



DFAS continues to roll out the use of status notifications to keep you in the loop as forms or documents you submit move through the retired pay or annuitant pay processing cycles. We are constantly working to expand our uploading tools that make it easier for you to submit items online for processing. 

Since our last newsletter in December, we have added DD Form 2828 (physician certification for child annuitant). These online upload tools allow forms and required documentation to be uploaded through askDFAS on the DFAS.mil website.

How Do Status Notifications Work?

Status notifications are a three-step process that will update you when DFAS receives select forms or documents for processing by mail or fax (or in some specific cases, through askDFAS). You will receive separate status notifications when your form or document is:
  
1. Received and queued in the DFAS work system
2. Assigned to be worked
3. Completed - Either a notification the processing is complete or a notification that DFAS is sending a request for additional information.

What is the Benefit of a Status Notification? 

Status notifications provide you with progress updates for your submitted form or request. They will also provide you with the timeframe when we completed your request or notify you if additional information is required. 

If we do need additional information, you will know to watch for a letter in the mail, with specific information about what we need to complete your request.

What Status Notifications are Available?

Status notifications are available for:
•    DD Form 2656-1 SBP Election Statement for Former Spouse Coverage
•    DD Form 2656-2 SBP Termination Request
•    DD Form 2656-6 SBP Election Change Certificate
•    DD Form 2656-7 SBP Annuity Startup Form
•    DD Form 2656-8 SBP Auto Coverage Fact Sheet
•    DD Form 2788 School Certifications
•    DD Form 2558 Authorization to Start, Stop, or Change an Allotment 
•    DD Form 2894 Designation of Beneficiary
•    DD Form 2828 Physician Certification for Child Annuitant
•    SF1174 AOP Claim for Unpaid Compensation
•    SF 1199 Direct Deposit Form
•    CRDP-CRSC Initial Election Form
•    CRDP-CRSC Open Season returned letter submission
•    1099-R requests (fax and mail requests only)
•    Change of Address Requests (fax and mail requests only)
•    State Income Tax Withholding (for retirees only)
•    Verification of Pay
•    Pay Adjustment Authorization
•    Civil Service Waiver
•    Audit Request
•    Conservator Letter
•    Severence Pay
•    Revoked Orders
•    Recall Orders
•    Retirement Orders (submitted when working with your Branch of Service)
•    Reserve Retirement Orders (submitted when working with your Branch of
   Service)

What You Need to Do to Receive Status Notifications

To receive these status notifications, please ensure your email address is available and updated in myPay. You will receive most status notifications via SmartDoc email, which requires a valid email address in myPay. To add or ensure your email address is up-to-date, please visit: 
https://mypay.dfas.mil/ 
     
If you’re not yet using myPay, it’s easy to get started and add your email address for status notifications. We have a handy step-by-step, downloadable “Get Started with myPay” guide available at:  https://www.dfas.mil/RetiredMilitary/manage/mypay/ 

You may also receive a status notification for a few special categories of requests when you submit through one of our special askDFAS upload tools. In these cases the status notification will be sent to the email submitted in the online form.


 
Page updated Mar 30, 2022