M-F, 8 a.m. to 5 p.m. ET
Frequently Asked Questions
Greetings from Cleveland! It’s June, and here in Ohio the spring rains are gone and we’re basking in warm summer sunshine! We’re not ones to brag, but California has nothing on us weather-wise, at least for the next couple months.
While we know better than to brag about Cleveland weather except in summer, we will brag year round about the improvements we’re making to transform DFAS Retired & Annuitant Pay into an even more customer-friendly environment for you, our retiree customers.
We’re doing it with an ever-expanding list of streamlined processes and customer-friendly tools and communications. See the articles on our documentation online upload tools and customer information guides in this issue.
For our Gray Area Retirees, we have updated information on how to keep in touch with DFAS and make the transition to retired pay as smooth and worry free as possible. See the article on special myPay accounts for Gray Area Retirees.
As we said in our last newsletter, January 2022 marked the implementation of Phase Two of the 2020 SBP-DIC Offset Phased Elimination, and many annuitants saw further increases in SBP payments on February 1st. The final offset reduction is set for the February 1, 2023 payday, and we are working hard to ensure it comes off without a hitch.
We also have an article explaining and updating those spouses affected by the elimination of the Optional Annuity for Dependent Children and reversion of the SBP annuity.
It’s important for you to regularly review and update your pay account because changes in your life can affect your pay. Please check out our article that highlights important information on how to keep your account current, including the convenience of using myPay.
When you are changing bank accounts for your direct deposit, or changing an allotment, please pay attention to the tips in the article in this issue.
If you have Survivor Benefit Plan (SBP) coverage, it’s also important to make sure coverage and beneficiaries are current. You can do that by verifying the SBP lines on your Retiree Account Statement, and we’ve outlined how in this article.
Finally as a reminder, our local telephone numbers have changed as of June 1, 2022. The new numbers are listed near the end of the newsletter.
We honor the service and sacrifices made by you and your family. We are proud to serve those who have served, and we wish you and your family a safe and happy summer.
Page Updated Jun 29, 2022