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askDFAS Online Upload Tools: More Tools, More Convenience

As part of our work to modernize Retired & Annuitant Pay and make the processes easier for you, we are building a suite of online tools that allow forms and required documentation to be uploaded through askDFAS on the DFAS.mil website, which is also accessible on a mobile browser.

These tools are a quick and easy way to submit select forms and documents to us directly. Instead of mailing or faxing your completed forms, you can now upload some of them directly in a PDF through the askDFAS online tool on the DFAS.mil website.

Submission through askDFAS will improve the way requests are submitted and eliminate the time and hassle of sending requests through mail or fax and provide more timely and accurate service to the retiree.

It’s easy to use the online upload tool. Just click on the link, fill in the required information and attach a PDF of your completed and signed form and any associated documentation. When submitting additional documentation, it is important to include your name and social security number on every document.

When you complete and submit the ticket, the documentation will then be uploaded to our system for processing. You will receive an automated email confirming your ticket has been created with a link to view your ticket in the future. When you use the online upload tool to submit your forms, you may also receive status notifications (see the “Status Notifications Update” article in this issue).

Please note the askDFAS online upload tools can only accept the specific form and documentation noted on the upload tool. Other requests or documents cannot be processed through the online upload tools.

Survivors may use the following forms to claim a retiree’s arrears of pay, or to initiate or make changes to an SBP annuity pay account and upload using the online upload tools on DFAS.mil:

AOP SF 1174 Form Upload/Submit

DD Form 2656-7 Verification for Survivor Annuity Upload/Submit

DD Form 2788 Child Annuitant’s School Certificate Upload/Submit

DD Form 2828 Physician Certificate for Child Annuitant Upload/Submit

DFAS 9415 Representative Payee Application Upload/Submit


Page updated: Dec 9, 2021