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Status Notifications Update

Retired and Annuitant Pay has been working to provide better communication when you sent us a form or request. A notification system has been started that will send you email updates providing you a status for specific requests. 
How Do Status Notifications Work?
Status notifications are a three-step process that will update you when DFAS receives select forms or documents for processing by mail or fax (or in some specific cases, through askDFAS). You will receive separate status notifications when your form or document is:
1. Received and queued in the DFAS work system
2. Assigned to be worked
3. Completed - Either a notification the processing is complete or a notification that DFAS is sending a request for additional information.
What is the Benefit of a Status Notification?
Status notifications provide you with progress updates for your submitted form or request. They will also provide you with the timeframe when we completed your request or notify you if additional information is required. If we do need additional information, you will know to watch for a letter in the mail, with specific information about what we need to complete your request.
What Status Notifications are Available?   
Status notifications are available for the following annuity forms:
•    SF1174 Designation of Beneficiary for Arrears of Pay
•    DD 2656-7 Verification for Survivor Annuity
•    DD 2788 School Certifications
•    DD 2828 Physician Certificate for Child Annuitant
•    DFAS 9415 Representative Payee Application
To receive these status notifications, please ensure your email address is available and updated in myPay. You will receive most status notifications via SmartDoc email, which require a valid email address in myPay. To add or ensure your email address is up-to-date, please visit https://mypay.dfas.mil/
You can also submit some forms using AskDFAS. See the “askDFAS Online Upload Tools” article in this issue.


Page updated: Dec 9, 2021