Status Notifications Roll Out in 2021

Over the coming year, DFAS is rolling out the use of status notifications to keep you in the loop as forms or documents they submit move through the annuity pay processing cycles.

How Do Status Notifications Work?

Status notifications are a three-step process that will update you when DFAS receives forms or documents for processing by mail or fax (or in some specific cases, through askDFAS). You will receive separate status notifications when your form or document is:

1.       Received and queued in the DFAS work system
2.       Assigned to be worked
3.       Completed - Either a notification the processing is complete or a notification that DFAS is sending a request for additional information.

What is the Benefit of a Status Notification?

Status notifications will give you peace of mind that we received your form or request. They will also provide you with the timeframe when we completed your request or notify you if additional information is required. If we do need additional information, you will know to watch for mail, with specific information about what we need to complete your request.

What Status Notifications are Available?

The first rollout of status notifications included: the DD 2656-7 SBP annuity startup form, as well as School Certifications, the Direct Deposit Form-SF 1199, and change of address requests, and federal tax changes.

What You Need to Do to Receive Status Notifications

To receive these status notifications, please ensure your email address is available and updated in myPay. You will receive most notifications via SmartDoc email, which require a valid email address in myPay. To add or ensure your email address is up-to-date, please visit https://mypay.dfas.mil/. If you're not using myPay yet, it's easy to get started. Here's our handy downloadable "Get Started with myPay" guide. Or watch the "Get Started with myPay" how-to video on our YouTube channel. 

Status notifications for additional categories of requests will be added throughout the coming year.

 

Page updated June 9, 2021