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Customer Service

800-321-1080
M-F, 8 a.m. to 5 p.m. ET

AskDFAS

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Frequently Asked Questions

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There are several ways to contact DFAS Retired and Annuitant Pay: online, via mail or fax, or by calling our Customer Care Center. Please note: DFAS does not have in-person service centers at any of our locations. Retirees and annuitants are encouraged to contact your branch of service retiree service organization for in-person assistance. 


Online Tools

AskDFAS - Helpful questions and answers about your retired or annuitant pay
DFAS YouTube channel - How-to videos
Facebook - News and reminders

Processing Time Frames - How Long Does It Take?

Please see our webpage on the Retired & Annuitant Pay website for current typical processing time frames: How Long Does It Take?


SBP-DIC Offset Phased Elimination - 2021 Phase One 

Some spouse SBP annuitants will see an increase in the SBP annuity payment they receive in, 2021. Some spouse SBP annuitants will not see a change in phase one of the SBP-DIC Offset Phased Elimination. You DO NOT need to call DFAS to tell us you are affected by the change in the law.  See our full range of FAQs
*Please note the change in the law does NOT affect the amount of DIC you receive from the VA. You should continue to receive your normal DIC amount from the VA. 

Retirees and Annuitants: 2020 Tax Year Statements 

2020 tax statements for retirees are available in myPay as of Dec. 15, 2020
2020 tax statements for annuitants are available in myPay as of Dec. 19, 2020
Tax statements sent through the U.S. Postal Service were mailed no later than Feb .1, 2021. In many cases, the electronic online forms in myPay are available much earlier and more securely than those sent to customers electing delivery by mail. 

1099-R Reissues can be sent beginning February 10, 2021. Did you know we have options for requesting a 1099-R reissue without calling our call center? Check out the Taxes webpage to find out how.
Please note: IRS Form 1095-B will only be available online via myPay, unless a request is received for a copy by mail. According to the IRS, these forms are not required to prepare or file income tax returns. CLICK HERE to request a 1095-B by mail

Tax Statements for Former Spouses Now in myPay

Former Spouses can now view/print/download tax year 2020 1099-Rs conveniently from myPay: https://mypay.dfas.mil. Plus 1099-Rs are available for up to four previous tax years. If you’re not using myPay, now is a great time to get started: look for “New User” on the myPay homepage. 

TRICARE Enrollment Fee Allotments

Please contact your TRICARE regional contract. DFAS cannot set up these allotments. They must be set up by TRICARE through the regional contractors. Please note: only Retirees can set up allotments from their pay. Allotments cannot be paid from SBP or SSIA annuity pay. 

Mail

Please include your full name, daytime phone number, social security number and signature on all written correspondence.

For retirees:
For annuitants, beneficiaries and survivors: For claims for non-receipt of payment:

 

Defense Finance and
Accounting Service
U.S. Military Retired Pay
8899 E 56th Street
Indianapolis, IN 46249-1200   

Defense Finance and
Accounting Service
U.S. Military Annuitant Pay
8899 E 56th Street
Indianapolis, IN 46249-1300

Defense Finance and
Accounting Service
Cleveland Center
1240 East Ninth Street
Attention: 19th Floor Vault
Cleveland, OH 44199

 

Fax

Please include your full name, daytime phone number, social security number and signature on all written correspondence.

Retired Pay: 800-469-6559
Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-522-6081 or 216-522-6358

Phone

Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time. However, Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service. 

Toll-free: 800-321-1080
Local: 216-522-5955
DSN: 580-5955
For Quicker Service:

myPay Questions
 
 VA Related Questions 1099R Reissue
(Telephone Self-Service)
 

Assistance with accessing your myPay account:

Please call
888-332-7411

Press option 6 for assistance accessing your myPay account

 Please call Veterans Affairs
800-827-1000
or
www.va.gov
 
VA Military & Veteran
Crisis Line:
800-273-8255

You can access your 1099R using myPay. 
If you do not have a myPay account, request a copy
be mailed to your address on record using our Telephone Self-Service option, without waiting on hold:

  • Call 800-321-1080
  • Press 1 then,
  • Press 1 to request a 1099R 

 

To speak with a Customer Service Representative, use the voice or touchtone prompts below:

If reporting a death or
following up on a claim after
the death of a retiree:
For questions about a
Retired Pay matter:
For Annuitants
(someone receiving or applying to
receive a survivor benefit from a
deceased military retiree)
with questions:
  • Call 1-800-321-1080
  • Press 2
  • Call 1-800-321-1080
  • Press 4
  • Call 1-800-321-1080
  • Press 3

Monday is our busiest day, so we recommend calling Tuesday through Friday for faster service. Lunch time is the busiest time each day, so we recommend calling outside the lunch hour for faster service. 


To pay an SBP direct remittance bill

Send SBP premium payments directly to:

Defense Finance and Accounting Service, DFAS-CL
SBP and RSFPP Remittance
P.O. Box 979013
St. Louis, MO  63197-9000

Payments sent to any other location, including Retired and Annuitant Pay offices at DFAS Cleveland, will not be received.
 

AskDFAS for Claims of Non-Receipt of Treasury Checks

Please route all claims of non-receipt of Treasury checks to AskDFAS Cleveland Disbursing at:

https://corpweb1.dfas.mil/askDFAS/faqBtn?pgModId=5420 

Category: Disbursing Operations Payments                 Subcategory: Electronic Funds Recall/Reissue

Category: Disbursing Operations Payments                 Subcategory: Non-receipt Treasury Check claims


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Updated September 9, 2021