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DFAS has representatives available to assist our customers. However, due to the number of military retirees and annuitants we service, customers may have to wait on hold while we assist other customers. Wait times can be amplified during tax season.

If you have tried the other options and still need assistance from a customer care representative, you can call 800-321-1080.

Customer service hours are Monday through Friday, 8 a.m. – 5 p.m. Eastern Time.

Please note that 1099-R reissues requested from our customer care center cannot be mailed prior to February 10, 2023.

Page updated December 8, 2022