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How to Upload Your Documents Using our askDFAS Online Upload Tools

 

The Back to the Future movie franchise is a slice of Americana. You remember the role of the DeLorean, right? Let’s hop into the “Retired Pay” DeLorean and take you back to times past for getting DFAS your documents for processing.

In this era, you only had two options: mail and fax. It is worth noting that mail and fax is still an option today in 2023. But are you missing out on a better option?

Let’s consider the limitations of mail and fax. Perhaps you live overseas. Maybe you’re not one of the people who have a working fax machine. Maybe the mail isn’t moving as quickly as you need it to. Well let’s hop back into our trusty DeLorean and get back to the future. And the future is truly here for a third and better option — electronic submission using our askDFAS Form Upload tools!

If you’re not uploading your documents to DFAS via our askDFAS online upload tools, you are missing out on some key benefits: 24/7 availability, confirmation of receipt, quickest method to get documents to DFAS, and — for many transactions — processing updates delivered as email status notifications!

If you would like more details on how to get to askDFAS and use the tools, there is a great companion article in this newsletter entitled “New Retiree and Annuitant DFAS Resources Now Available!” This article will provide more information and even how to access our customer guides to using the tools.

But for the remainder of this article, it’s important that you understand how simple it is to upload your documents to DFAS. After you access askDFAS and find the appropriate category and subcategory for your submission, all you need to do is fill out the ticket.

Filling out an askDFAS ticket is as simple as providing your name, email address, and creating a password in case you need to review what you submitted. Once you’ve filled in the basics, you simply upload the file(s) you need to send to DFAS by clicking “Choose File” and locating your document(s) on your device. Two more clicks is all it takes—from there you simply click “Upload File(s)” and then “Submit.” That’s it — no flux capacitor needed!

It’s important to note that any document you upload must be in the form of a PDF, and your name and Social Security Number (or the name and Social Security Number of the member) should be included on your document(s).
       
You will receive a confirmation email along with your ticket number. The normal processing timeframe of 30 days still applies to askDFAS submissions, but you have confirmation that the files were received by DFAS and the peace-of-mind that comes with knowing that your items arrived as quickly as possible.

We have seen so many customers move away from mail and fax in favor of uploading documents using the askDFAS online upload tools. Will you join them as well?

And one more thing: we here in DFAS Retired Pay are taking many trips to the future in the DeLorean. So please be on the lookout for askDFAS to be even more helpful and full of new capabilities into 2024 and beyond!


 

Page Updated December 20, 2023