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800-321-1080 M-F, 8:30 a.m. to 4:30 p.m. ET
(Note: You can still reach Retired & Annuitant Pay Customer Service by calling 800-321-1080 or the local phone number 317-212-0551. In addition to those phone numbers, you can call the DFAS411 number to reach Retired & Annuitant Pay Customer Service.) We're excited to share updates to the DFAS Customer Care Phone Menu (1-888-332-7411) to make it easier for you, as an SBP annuitant, to reach the right representative for your needs. What’s New For You The DFAS411 (1-888-332-7411) phone line now begins by asking you to identify what type of caller you are. By selecting the "Annuitant" option early in the call, you will no longer need to listen to menu options that do not apply to you. Navigating the New Prompts Here is a step-by-step guide to navigating the new phone menu to get the help you need: 1. Call the DFAS411 phone line at 1-888-332-7411. 2. Press Option 2 for Retirees, Annuitants, and Former Spouses. 3. From the next menu, press Option 2 to identify yourself as an Annuitant. 4. Continue to listen and follow the prompts that best match your reason for calling. Additionally, please note that Option 1 on the main menu is for those calling to report the death of a retiree or to check on an existing Casualty claim. Self-Service: Your Fastest Option The new phone menu is designed to get you to the right person more efficiently, however, wait times to speak with a Customer Service Representative can still be long, especially during peak periods like tax season. Skip the wait by using our self-service tools as they are the quickest and easiest way to manage your account.
myPay: Accessing myPay (https://mypay.dfas.mil) is the best way to instantly obtain your tax documents (like your 1099-R) and update your personal information, such as your bank account or mailing address.
AskDFAS: You can submit a request through AskDFAS to have a tax statement reissued by mail. To learn more, visit our AskDFAS Online Tools for SBP Annuitants webpage (https://www.dfas.mil/sbpannonlinetools).
Using these online options helps keep the phone lines open and wait times lower for fellow SBP annuitants who require assistance with issues that cannot be resolved through self-service.