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Frequently Asked Questions

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DTS Frequently Asked Questions

What is DTS?
DTS is an online system that automates temporary duty (TDY) travel. It allows active duty Army, Army Reserve and Army National Guard members to create authorizations, book reservations, receive approval, generate payment vouchers, and direct payments to their bank accounts and Government Travel Charge Card (GTCC).
Where do I go for DTS assistance?
Ask your supervisor who your Defense Travel Administrator (DTA) is that serves your organization. Every traveler, reviewer and approver using DTS is required to contact their DTA for help in resolving any DTS-related issue.
How do I register in DTS?
Read these instructions.
http://asafm.army.mil/Documents/OfficeDocuments/FinancialOps/Guidances/dts//selfreg.pdf

Ask your supervisor who your Defense Travel Administrator (DTA) is that serves your organization. Contact your DTA for assistance with any issued encountered when trying to register. Your DTA will have the information unique to your organization needed to register.
Where can I find DTS Training?
Look on the Defense Travel Management Office (DTMO) website.

https://www.travel.dod.mil/Training/eLearning/
How are DTS documents processed?
Documents are submitted, processed, and approved at the organization responsible for funding the travel. Once approved by the organizational approving official, the payment is electronically sent to the Defense Finance and Accounting Service (DFAS) for payment via electronic funds transfer (EFT) to the traveler's bank account.
How do I apply for the Government Credit Card (GOVCC)?
First, you must take required training online. After you complete you'll get a certificate. Take this to your local Agency Program Coordinator (APC) to apply for the card. Your supervisor can tell you how to contact them.
When I login I get this error message: "Your account is locked or cannot be found..."
Contact your Defense Travel Administrator (DTA) so that your account can be received from your prior organization. Find out from your supervisor who the DTA is for your organization. If you still get this error message, make sure you don't have a second account that needs to be received.
I am a Department of Defense (DOD) employee but also serve in the Reserves/National Guard. How do I create a second account?
Contact your current Defense Travel Administrator (DTA) and ask them to reset your profile. Find out from your supervisor who the DTA is for your organization. When you login, DTS will ask for your social security number. Enter your number with a capital "R"; for Reserves or "G" for National Guard, i.e. 123456789R or 123456789G. This allows you to register with a second SSN (a second account). Contact your DTA to make sure the information for your organization is correct before you submit.
Why won't DTS let me make changes to my profile?
Changes to your profile must be made by your Defense Travel Administrator (DTA). Find out from your supervisor who the DTA is for your organization.
How do I create a document in DTS?
Find detailed instructions online.

Click the follow link Training/eLearning/ for all training.
How do I check the status of my DTS submission?
Check document status by logging in to DTS. Go to "Official Travel" vouchers or authorization, and then look in the "Sort by Status" column. Or, go to the digital signature page within the document. If you can't access to DTS, contact your Defense Travel Administrator (DTA) to check the status of your document. Find out from your supervisor who the DTA is for your organization.
How do I cancel an Authorization?
Read these instructions.

Note: After a document is cancelled it can be accessed and adjusted but cannot be approved.
I have completed my travel but DTS says there is no Authorization from which to create a Voucher.
Most likely the Authorization has not processed through the system or was adjusted after processing and must be routed through your organization again. Contact your Defense Travel Administrator (DTA) for help getting your Authorization processed. Find out from your supervisor who the DTA is for your organization.
How do I update the itinerary or reservations in a document?
Read these instructions.

If you are Updating Your Authorization.

If you are Updating Your Voucher.
I received notification that a payment was made but no funds have been deposited into my account.
Most likely your direct deposit, Electronic Funds Transfer (EFT) information, is incorrect in DTS. You must contact your Defense Travel Administrator (DTA). Ask them to "initiate an EFT Trace" This returns the funds back to your organization. If the funds have already been returned to your organization and the document has been stamped "EFT RETURN" read these instructions on fixing your account information and resending your voucher.

http://www.defensetravel.dod.mil/Docs/How_to_Correct_EFT_Returns.pdf
My payment was made by check but I never received it.
Read these instructions for tracing the location of your check. http://www.defensetravel.dod.mil/Docs/DFAS_Check_Trace_Process.pdf
My document is in the "CTO SUBMIT" status and will not move to my organization for approval.
The Commercial Travel Office (CTO) has 24 hours from the time the Authorization has been stamped "SIGNED" to process reservations. If it has been longer than that contact your Defense Travel Administrator (DTA). Ask them initiate a helpdesk ticket through the Travel Assistance Center (TAC). Find out from your supervisor who the DTA is for your organization.
I have changed organizations but my DTS profile is still associated with my old organization.
Detaching from an organization's DTS database must be done by the Defense Travel Administrator (DTA) from your old organization. Work with your current DTA to contact your old DTA and request they detach you. DTA contact information is listed on the DTS homepage. http://www.defensetravel.dod.mil/site/go.cfm?con

If your organization's information is not listed see your DTA and have them contact the Army DTS Tier 2.5 helpdesk to find out.
Why was my government credit card (GOVCC) reimbursed when I used my non-government travel card?
The government travel card is to be used to pay all travel related expenses. See the Assistant Secretary of the Army directive website. http://asafm.army.mil/Documents/OfficeDocuments/FinancialOps/Guidances/dts//miu.pdf

DTS is designed to automatically reimburse the GOVCC for all expenses related to airfare, lodging, and rental car. If you use a personal card, adjust your voucher to have the funds deposited in your bank account. Open your voucher, click Additional Options, Payment Totals, and then scroll down to the GOVCC/Personal adjustments.

If the funds are paid to Citibank you must contact them to have a check monies mailed to you. If you need assistance in adjusting your document contact your Defense Travel Administrator (DTA). Find out from your supervisor who the DTA is for your organization.
I received notification that my voucher resulted in a debt. Who do I need to contact?
Travel Debts occur because advance or partial payments were received and you didn't submit a voucher to settle the travel claim or because an audit revealed an overpayment. DTS debts are established and managed at the organizational level by the Debt Management Monitor (DMM). Contact your Organizational DMM.