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Frequently Asked Questions
Read these instructions.
Ask your supervisor who your Defense Travel Administrator (DTA) is that serves your organization. Contact your DTA for assistance with any issued encountered when trying to register. Your DTA will have the information unique to your organization needed to register.
Look on the Defense Travel Management Office (DTMO) website.
First, you must take required training online. After you complete you'll get a certificate. Take this to your local Agency Program Coordinator (APC) to apply for the card. Your supervisor can tell you how to contact them.
Find detailed instructions online.
Click the follow link Training/eLearning/ for all training.
Read these instructions.
Note: After a document is cancelled it can be accessed and adjusted but cannot be approved.
If you are Updating Your Authorization.
If you are Updating Your Voucher.
Most likely your direct deposit, Electronic Funds Transfer (EFT) information, is incorrect in DTS. You must contact your Defense Travel Administrator (DTA). Ask them to "initiate an EFT Trace" This returns the funds back to your organization. If the funds have already been returned to your organization and the document has been stamped "EFT RETURN" read these instructions on fixing your account information and resending your voucher.
Read these instructions for tracing the location of your check. http://www.defensetravel.dod.mil/Docs/DFAS_Check_Trace_Process.pdf
Detaching from an organization's DTS database must be done by the Defense Travel Administrator (DTA) from your old organization. Work with your current DTA to contact your old DTA and request they detach you. DTA contact information is listed on the DTS homepage. http://www.defensetravel.dod.mil/site/go.cfm?con
If your organization's information is not listed see your DTA and have them contact the Army DTS Tier 2.5 helpdesk to find out.
The government travel card is to be used to pay all travel related expenses. See the Assistant Secretary of the Army directive website. http://asafm.army.mil/Documents/OfficeDocuments/FinancialOps/Guidances/dts//miu.pdf
DTS is designed to automatically reimburse the GOVCC for all expenses related to airfare, lodging, and rental car. If you use a personal card, adjust your voucher to have the funds deposited in your bank account. Open your voucher, click Additional Options, Payment Totals, and then scroll down to the GOVCC/Personal adjustments.
If the funds are paid to Citibank you must contact them to have a check monies mailed to you. If you need assistance in adjusting your document contact your Defense Travel Administrator (DTA). Find out from your supervisor who the DTA is for your organization.