Tax statements (W-2, 1095-B, etc.) are provided in your myPay account as they are released each January. We recommend opting out of hardcopy (mail/print) delivery as this can expose your personal information through misrouted or lost mail through the postal system.
For some, there are times when access to myPay may present a challenge and you need to request tax statements be mailed to you. These self-service options are listed below. Be aware that requests can only be filled on or after the date a statement has been posted to your myPay account.
askDFAS: This secure online form allows you to identify which tax statement (year and IRS form number) you require. Validating information such as name, SSN, etc. are required to ensure your information stays protected. (Army, Air Force, Navy and Space Force only)
Once your request is complete, please review your input before submitting the form. Upon receipt, DFAS will print and mail your statement within 7-10 business days.
DFAS411: The DFAS Customer Care Center phone system (1-888-332-7411) is capable of accepting tax statement requests via a series of touch-tone prompts. You will be requested to enter your Social Security Number to validate your identity. Tax statements will be mailed in 7-10 business days. The printed tax statements will be mailed to the address on record associated with your SSN.
When calling the phone system, use the following when prompted by the automated system: 1 (Self-Service Support), 1 (Request Tax Documents), 2 (Military Member). When asked, enter your 9-digit SSN using your phone keypad. You will be asked to select a W2 from the most recent to one from the preceding 4 years.
DFAS is committed to providing multiple options to help you obtain your W-2 and other tax statements. If none of the above options work for you, you may always contact the customer care center at 1-888-332-7411 and speak with a customer service representative.