Where to Submit Your Claim
Understanding the type of orders you are under and where to submit your travel claim can make a difference in how soon you will be paid for your travel. A travel claim submitted to the wrong location can delay your claim while the claim is forwarded to the correct office for payment.
The below can help you understand where to submit your claim:
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When to use SmartVoucher:
Individuals on Army Military permanent change of station (PCS) travel orders or civilians submitting a Relocation Income Tax Allowance (RITA) voucher are able to use SmartVoucher to securely and electronically submit their DD Form 1351-2 and any supporting documentation.
Individuals on the following orders CANNOT use SmartVoucher to submit their DD Form 1351-2 and supporting documenting:
- Military Temporary Duty (TDY) travel
- Civilian Temporary Duty (TDY) travel
- Civilian Relocation (PCS) travel
How do I get started using SmartVoucher?
Log in to SmartVoucher with your CAC or myPay UserID and password. Select "Create New Voucher", and follow the prompts to be on your way to create and submit your travel claim and supporting documents electronically.
For help completing your Military PCS Vouchers click here.
For help completing your Civilian RITA Voucher click here.
Notes:
Military TDY travel and Civilian TDY travel can use SmartVoucher to guide individuals through a series of questions to create a completed DD Form 1351-2.
In addition to traditional PCS Vouchers, Soldiers are able to use SmartVoucher for the following:
- Military PCS Advances and Vouchers
- Vouchers for Dependent Moves During PCS
- Supplemental Vouchers
- Retirement/Separation Vouchers
- Temporary Lodging Expense Vouchers
- Dislocation Allowance Requests
- Personally Procured Moves (PPM)/Do It Yourself (DITY) – As an attachment only for submission
Not for those using DTS (Defense Travel System) for their travel vouchers. |
Note: Do not use Travel Voucher Direct to submit your SmartVoucher claim, it is a different system.
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Upload your travel voucher and supporting documents online! Travel Voucher Direct is available for all travel claims computed and paid by DFAS.
The following are supported/accepted document types for travel voucher submissions:
- PDF (.pdf)
- Microsoft Word (.doc / .docx)
- JPEG Image (.jpg / .jpeg)
- TIFF Image (.tif / .tiff)
- Lotus Forms (.fdl / .xfdl)
- Excel (.xls / .xlsx)
- PowerPoint (.ppt / .pptx)
- Rich Text (.rtf)
- PNG Image (.png)
- Text (.txt)
You may upload up to three (3) files no larger than 5MB each.
Note: Not for those using DTS (Defense Travel System) for their travel vouchers.
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Defense Travel Systems (DTS)
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What is DTS?
The Defense Travel System (DTS) is an online system that automates temporary duty (TDY) travel processing. It allows travelers to take the following actions:
- create authorizations,
- book reservations,
- receive approval,
- generate payment vouchers,
- and direct payment to their bank accounts and Government Travel Charge Card (GTCC).
Documents are submitted, processed and approved at the organization responsible for funding the travel. Once approved, payment is electronically sent to the DFAS for payment by direct deposit (electronic funds transfer, EFT) to the traveler’s bank account.
When to use DTS:
Active Duty Army, Army Reserve and Army National Guard members on temporary duty assignments are to use DTS, unless that assignment was in a combat zone or qualified hazardous duty area.
How do I get started using DTS?
Ask your supervisor who the Defense Travel Administrator (DTA) is that serves your organization. Your DTA will register you in the system and have the information unique to your organization.
Training on how to use DTS is available on the Defense Travel Management Office (DTMO) website or click here.
Keep your DTS profile up to date:
It’s important to keep your DTS profile current. To update your profile, please contact your Organizational Defense Travel Administrators (ODTA) to update your DTS profile with your correct contact information before your next TDY.
DTS personal profile is essential for clear and effective communication between DTS travelers, administrators, and partner systems that affects:
- Document Routing Status Notification
- Return Document with Discrepancies Notification
- CTO Notifications for Booking/Ticketing/Changes
- Trip Case or Virtually There Information
- Document Reject Notification
If you still have questions, ask your DTA for assistance.
IMPORTANT: DFAS Travel Pay cannot assist you with your DTS payments.
For all DTS related questions and concerns, please speak with your Lead Defense Travel Administrator. If you are not certain who this is, please speak with your supervisor.
DTS debts are established and managed at the organizational level by the Debt Management Monitor (DMM). Contact your Organizational DMM. If you are not certain who this is, please speak with your supervisor. |
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If you are not using Travel Voucher Direct to submit your voucher, please email your claim to the appropriate email address listed below.
Steps:
- Find the appropriate email address for your type of travel below
- Submit your travel voucher and supporting documents as one email file attachment with the DD1351-2 Form as the first page.
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ADT (Active Duty Training) Orders:
140 or greater, DFAS Rome PCS Travel Pay: DFAS-MILPCS@mail.mil
139 or less, DFAS Rome Reserve Travel Pay (If PCS is in body of the orders, PCS will Pay the claim): DFAS-ReserveTravel@mail.mil
IADT (Initial Active Duty Training) Orders:
Same location for 20 weeks or more, DFAS Rome PCS Travel Pay: DFAS-MILPCS@mail.mil
19 weeks or less, Rome Reserve: DFAS-ReserveTravel@mail.mil
ADOS-RC (Active Duty for Operational Support Reserve Component):
181 days or greater, DFAS Rome PCS Travel Pay: DFAS-MILPCS@mail.mil
180 Days or less, DFAS Rome Reserve Travel Pay (If PCS is in body of the orders, PCS will Pay the claim): DFAS-ReserveTravel@mail.mil
ADOS (Active Duty for Operational Support):
181 days or greater, DFAS Rome PCS Travel Pay: DFAS-MILPCS@mail.mil
180 Days or less, DFAS Rome Reserve Travel Pay (If PCS is in body of the orders, PCS will Pay the claim): DFAS-ReserveTravel@mail.mil
CO-ADOS (Contingency Active Duty for Operational Support):
Orders 180 days or less, DFAS Rome Contingency Travel Pay: DFAS-ContingencyTravel@mail.mil
NOTE: If PCS is mentioned in the body of the order, please email Rome PCS: DFAS-MILPCS@mail.mil
If orders have US Code 12301(d) and 181 days or greater at one location - and ordered to a non-Hostile Fire/Imminent danger pay duty location, please email Rome PCS: DFAS-MILPCS@mail.mil
If orders have US Code 12301(d) and 181 days or greater at one location - and ordered to a Hostile Fire/Imminent danger pay duty location, please email Rome Contingency: DFAS-ContingencyTravel@mail.mil
AT (Annual Training) Orders:
If the AT orders are for 19 weeks or less, DFAS Rome Reserve Travel Pay: DFAS-ReserveTravel@mail.mil
If the AT orders are for 20 weeks or more, DFAS Rome Reserve Travel Pay: DFAS-MILPCS@mail.mil
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AMC/Defense Agency Claims: dfas-amc-da-travel@mail.mil
Army Active Component Advances: dfas-traveladvance@mail.mil
Army Active Component VIP Claims: dfas.rome.jft.mbx.tdy-vip@mail.mil
Army Active Component Settlement Claims: dfas.rome.jft.mbx.army-travel@mail.mil
Contingency Advances: dfas-contingencytravel@mail.mil
Contingency Settlement Claims: dfas-contingencytravel@mail.mil
Reserve Advances: dfas-reservetravel@mail.mil
Reserve Settlement Claims: dfas-reservetravel@mail.mil
DLA/Navy TDY: dfas-navydla@mail.mil
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Casualty Travel Vouchers
Submit your travel voucher packages via email to dfas.indianapolis-in.jfa.mbx.in-travel-casualty@mail.mil or mail to:
DFAS-IN/Casualty Travel (JFA)
8899 E. 56th St.
Indianapolis, IN 46249
If you need assistance or have questions, please contact Casualty Travel Customer Service by phone at 317-212-3562 (DSN 699-3562) or email dfas.indianapolis-in.jfa.mbx.casualty-customer-service@mail.mil.
Your servicing finance office or Warrior Transition Unit can provide information and assistance for completing and submitting your travel claims. |
Page Updated April 4, 2022