Customer Service

Defense Finance
and Accounting Service
Providing payment services of the U.S. Department of Defense
MyPay

Need help?

There are several ways to contact DFAS Retired and Annuitant Pay.  Please include your full name, daytime phone number, social security number and signature on all written correspondence.

Online

"Like us" on Facebook
AskDFAS

Mail

For retirees:
For annuitants, beneficiaries and survivors: For claims for non-receipt of payment:

 

Defense Finance and
Accounting Service
U.S. Military Retired Pay
8899 E 56th Street
Indianapolis, IN 46249-1200   

Defense Finance and
Accounting Service
U.S. Military Annuitant Pay
8899 E 56th Street
Indianapolis, IN 46249-1300

Defense Finance and
Accounting Service
Cleveland Center
1240 East Ninth Street
Attention: 19th Floor Vault
Cleveland, OH 44199

 Fax

Retired Pay: 800-469-6559
Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-522-6081 or 216-522-6358

Phone

Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time. However, Monday is our busiest day, so we recommend calling Tuesday through Friday for shorter wait times.

Toll-free: 800-321-1080
Local: 216-522-5955
DSN: 580-5955
For Quicker Service:
 

 

myPay Questions
 
 VA Related Questions 1099R Reissue
(Telephone Self-Service)
 

Assistance with accessing your myPay account

Please call
888-332-7411

Press option 6 for assistance accessing your myPay account

 Please call Veterans Affairs
800-827-1000
or
http://www.va.gov/

 You can access your 1099R using myPay. If you do not have a myPay account, request a copy by calling 800-321-1080.

  • Press 1 then,
  • Press  1 to receive a 1099R

 

To speak with a Customer Service Representative, use the voice or touchtone prompts below:

If Reporting a Death or Following-Up on a Claim: For questions about a Retired Pay matter: For Annuitants (someone receiving a death benefit from a deceased military retiree) with questions:
  • Dial 1-800-321-1080
  • Press 2
  • Dial 1-800-321-1080
  • Press 5
  • Dial 1-800-321-1080
  • Press 3

Monday is our busiest day.

To pay an SBP direct remittance bill

Send SBP premium payments directly to:

Defense Finance and Accounting Service, DFAS-CL

SBP and RSFPP Remittance

P.O. Box 979013

St. Louis, MO  63197-9000


Payments sent to any other location, including Retired and Annuitant Pay offices at DFAS Cleveland, will not be received.

Related Links:

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Updated April 24, 2018