myPay Tips & Tricks


The latest password rules for myPay are aimed to keep your account safe without complicating your busy life..

Below you can find information and tips about the new passwords.

Problems logging in? Might be your cache

If you’re experiencing problems logging in to myPay, the stored (or cached) pages may be the culprit. Most browsers will allow you to bypass your cache if you use one of the following keystroke combinations:

  • Ctrl + r
  • The F5 key
  • Ctrl + F5 key

If bypassing your cache does not help, you may need to completely clear your cache.  Of course, procedures can vary depending on which operating system you are using, what your Internet options settings are and what browser you’re using.   Operating systems and browsers have Help information available. Just find that menu or icon for Help and type in clearing or deleting cache or offline content in the Search box…then follow the instructions.

Once your cache has been cleared, restart your browser and reload myPay. If you’re still having difficulties, please call our Customer Care Center for further assistance.

How do I set the browser cache to clear upon exiting?

Since directions for clearing the cache vary across browsers, you should see your system administrator, check the manual, use the help option, or call/e-mail your browser vendor's technical support group for instructions and support in setting the browser cache to clear upon exiting. Caching cannot be disabled in every browser, and disabling the caching feature may prevent you from printing your LES.

Accessing from a government work station?

We understand some users may not be able to change some settings from their government workstation.  If after clearing your cache or if you are unable to clear your cache you may also need to clear your SSL slate or select Compatibility View.  Similar to clearing your cache instructions vary by browser.  The instructions here are for Internet Explorer:

Clearing the SSL slate:

  1. Go to the internet browser tool bar
  2. Select Tools
  3. Click on Internet Options
  4. Click on Content Tab
  5. Click on Clear SSL slate
  6. Select OK (pop up)
  7. Select OK
  8. Close browser
  9. Open new browser session
  10. Try logging into myPay

Selecting Compatibility View

  1. Go to the internet browser tool bar
  2. Select Tools
  3. Click on Compatibility View Settings
  4. Type in the Add this website box and click on Add
  5. Click on Close
  6. Go to the Internet browser tool bar
  7. Select Tools
  8. Click to select Compatibility View
  9. Close browser
  10. Open new browser session
  11. Try logging into myPay

Creating your new password

The password requirements are available here.

Here's one way to create a strong password you'll remember:

Think of a sentence or phrase that's meaningful to you (i.e., I have zero kids at home now!!).  Use the first letter of each word (use 0 to replace “zero”) and two exclamation marks to create a password (i.e., Ih0kahn!!). 

Warning: Do not use this example as your password. Now that it's been widely published, a hacker is likely to try it.

Things to avoid in creating your new password

For your own protection, please avoid passwords that use dictionary words in any language, personal information (such as your name, birthday, driver's license or passport number), sequences or repeated characters (such as Aa123Bb456Cc789#$), or adjacent letters on your keyboard (like qwerty123456!@#).

Go slow!! Typos can add confusion, challenges

Whether you’re just creating your new password or entering it to gain access to myPay, slow down! Make sure that you enter the letters, numbers and special characters correctly. Make sure the letters are in the correct case (upper or lower). Some users have already experienced difficulties when trying to enter the underscore (_) without using their Shift key, placing a hyphen (-) instead. Hyphens are not valid characters in the new password criteria. And remember that the plus (+) and equal (=) signs are on the same key…make sure you are selecting the correct one!

Use the on-screen keyboard (for computer users only)

Some myPay users have experienced problems entering special characters for their new passwords. For instance, some have used a dash or hyphen (-) sign instead of the underscore (_) sign.


Can't remember your new password? Do something about it!

Of course the best way to protect your password is to have it memorized. But longer passwords, differing upper and lower case letters, and numbers can make storing it your memory banks (you know, the one located between your ears) a definite challenge.

Writing down your passwords on paper or typing them in a computer document can expose them to potential theft. But if memorizing them isn’t a good option, remember to store them safely in a lockbox or encrypting the document on your computer’s hard drive.

Password security, and the information that password protects, is your responsibility. Please, take it seriously.