myPay offers the opportunity to select eight of 17 available questions to allow you to create new passwords online in the event you forget your current password.

The questions are taken from standards created within the online financial and retail Industries. Your answers will be recorded and matched to those provided when you need to create a new password.


Be sure to remember how you answered the questions. You will have to provide three matching answers in order to reset your password later.

Your memory is the best way to protect yourself. Writing down such information or saving it to your computer can expose it to hackers or identity thieves. However, we understand how hard it is to remember all of your login credentials or security answers for various accounts. If you do choose to record your password or security answers, be sure to store them safely in a lockbox or encrypt them if you’re saving them on your computer.