Defense Finance and Accounting Service

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Frequently Asked Questions

2023 Active and Reserve Component Basic and Drill Pay tables are available now.

Civilian and Military W2 Tax Statements for tax years 2018-2022 are now available for reissue on AskDFAS.

Basic Needs Allowance

Beginning January 1, 2023, eligible active duty members can begin applying for Basic Needs Allowance supplementary payments to aid in affording basic needs for their families. Read more, including contacts for your specific military service here.

Attention Air Force, Space Force, Air National Guard and Air Force Reserve Members
New Customer Contact Number

Actively serving members of the Air Force, Space Force, Air National Guard and Air Force Reserve must now contact the Total Force Service Center (TFSC) for 24/7 support for Military Pay via phone at 1-800-525-0102 or submit a MyPers ticket. Services include inquiries related to military pay benefits, entitlements, and Secondary Dependency claims. Additionally, all actively serving, and separated or retired members can call the TFSC to request a W-2 reissue from 2019 to present.

TDY Pages Updated

The Military Pay TDY web pages have been updated to provide a one-stop shop for the types of TDY you may be directed to fulfill. Information is now posted under each type of TDY to explain allowance for Transportation, Per diem (both meals and incidentals and lodging), reimbursable expenses and more. These pages apply to Army member TDY events.

In addition, we've simplified the menu options to make it easier to find what you need in one spot.

These changes were based on customer surveys and interviews to help determine the best method to present information to you.

We know how important your pay is to you. We are committed to ensuring scheduled payments are made timely. We encourage you to use our online tools such as myPay and AskDFAS and our phone self-service tools. Our Customer Care Center representatives remain available to assist you with any additional questions you might have.

OTHER ITEMS OF INTEREST:

Reserve & Guard Members: Are you drilling for points in a no-pay status? You're still responsible for your SGLI premiums. Find out how to keep your coverage up to date.
Does DFAS process your TDY or PCS travel? If you can't use Travel Voucher Direct to submit your claim, we have new email addresses you can use!
Did you have U.S. Savings Bonds in safekeeping with us? If so (and they weren't mailed to you in 2014), you can retrieve them by following steps from TreasuryDirect.
Do you access myPay from home? If you are using an older version of the Internet Explorer web browser, you will need to upgrade to a newer version of your browser in order to continue accessing myPay. Read more for more information on browser security.
TSP for active duty Army/Navy/Air Force/Space Force
TSP for reserve/Guard Army/Navy/Air Force

The latest version of the Department of Defense Compensation and Benefits Handbook is here! If you’re a service member, caregiver or family member, download your copy to stay up-to-date on relevant benefits information.

Power of Attorney

There are times when spouses, parents and even tax preparers need to talk with us regarding pay issues for our military customers. By law, we must respect the privacy of all our military members and cannot discuss any aspect of their pay unless you have a valid special power of attorney. Powers of attorney give someone the ability to act on a military member's behalf. Discuss this with your chosen representative and a member of your legal assistance team.

Page Updated January 4, 2023