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Enhancing DFAS411: Important Updates to Phone Menu Options


(Note: To reach Retired & Annuitant Pay Customer Service, you can call 800-321-1080. The local phone number is 317-212-0551. The DFAS411 updates in this article are for informational purposes only.)

 We’re excited to share updates to the DFAS Customer Care Phone Menu (1-888-332-7411) to make it easier to reach the right representative to assist with your inquiry. 
 
What’s New
The DFAS411 phone line now starts with options for selecting what type of caller you are Retiree or Annuitant, so all the options that follow apply to the customer type you choose. You no longer need to listen through options about Active Duty pay or Civilian travel issues before the menu options begin to make sense. 

What Are the Prompts?
When calling the DFAS411 (1-888-332-7411) phone line, option 1 is for those calling to report a death of a retiree or check on an existing Casualty claim.
         
Option 2 is for Retirees, Annuitants, and Former Spouses. The next menu choice then separates those groups into: option 1 for Retirees, option 2 for Annuitants, and option 3 for Former Spouses. Once you’ve selected the one that applies to you, continue to listen and follow the prompt that best summarizes your issue.

Calling DFAS vs. Self-Service Options
While the redesigned phone menu should help avoid reaching the wrong area or having to be transferred to get assistance, wait times to speak with a Customer Service Representative can still be long. Therefore, our self-service options are still the easiest and fastest way to receive assistance.

Accessing your myPay account at myPay (https://mypay.dfas.mil) remains the best way to instantly obtain tax documents (like your 1099-R) and update your information (such as your bank account or mailing address). You can also submit a request through AskDFAS for a tax statement to be reissued by mail (including if a mailing address update is needed). If your mailing address on file is current, you can even submit the request through our phone menu’s self-service option. Using these available options helps keep the wait time lower for those callers that require assistance not available through self-service. 

Visit our AskDFAS Online Tools for Retirees webpage to see more information about AskDFAS (https://www.dfas.mil/retonlinetools).

Thank You for Your Patience
We know that it can be difficult to reach a DFAS Customer Service Representative quickly during peak times, especially during tax season. Our hope is that by simplifying and enhancing our phone menu, we will get you to the right person for assistance the first time without the need for any call transfers or unnecessary delays. We are always dedicated to finding ways to make your experience calling DFAS a positive one and welcome any feedback on better achieving that goal.

 
Page updated Mar. 25, 2026