askDFAS Resource Roundup

The big refresh of our askDFAS suite of online tools just hit a milestone. It has been one year since we relaunched the module to serve you in new and better ways. The first thing we need to do is say this... thank you. You have helped make the askDFAS refresh a success by embracing the new tools and capabilities and providing feedback to improve askDFAS. We couldn’t do this without you!

We’re happy to say that the improvements aren’t finished; we continue to build upon the new foundation of our redesigned askDFAS platform. For example, did you check out the new askDFAS Tips video that we featured in the last edition of the Retiree Newsletter? If you haven’t visited the DFAS YouTube channel yet, please take a few minutes to watch this concise overview of all the tools and resources. Please also share it with fellow retirees who may not know what’s available to better manage their retired pay account. You can find a link to the askDFAS Tips video by visiting our Quick Tools webpage: https://www.dfas.mil/raquicktools

The DFAS team steadily updated the list of Frequently Asked Questions (FAQs) available on askDFAS. These FAQs provide topical information and may eliminate your need to ask a question online using askDFAS or make a phone call to the DFAS Customer Care Center. The FAQs are aligned to many of the categories and subcategories that you use to enter your requests, so please browse these helpful tidbits of information to see if we can address your question immediately. You may find the FAQs here: https://www.dfas.mil/raonlinetools

Lastly, we recently published an update to our askDFAS Reference Guide, and it is now available for you to view (and download) on our website. This guide is an excellent resource that provides step-by-step assistance using our askDFAS online tools and other helpful capabilities. It is designed to help you, our military retirees, and Survivor Benefit Plan annuitants. Please keep this resource handy. You may find it by navigating to the following webpage and scrolling down to the Customer Guide to Online Tools section: https://www.dfas.mil/retonlinetools

Please enjoy these new resources and help us inform other retirees who can benefit from this information. Please don’t miss the article in this issue about our new Forms Library webpage, entitled Forms Library Webpage: Redesigned With You in Mind! It is an excellent companion to all we are doing to improve your experience on askDFAS.

Thank you again for your support and partnership in making askDFAS the hub to help manage your retired pay efficiently and effectively.