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Active Duty/ LOD Survivor Spotlight: Who Should SBP Annuitants Contact to Keep Their Accounts Up To Date?


It is very important for SBP Annuitants to update contact information with the Defense Finance and Accounting Services (DFAS), Defense Enrollment and Eligibility Reporting System (DEERS), and the Department of Veterans Affairs (VA). This will ensure vital information is delivered timely. Unfortunately, updating one will not update other agencies. This article breaks down how you can update each agency you receive benefits from.

Keep DFAS Informed
DFAS is the agency that processes your Survivor Benefit Plan (SBP) payments. It is important to keep DFAS up to date on address changes so information regarding your SBP, including payment, tax, and changes to the plan, are delivered to you in a timely manner.

How To Update DFAS
There are several ways to make updates with DFAS:

  • The easiest and most convenient way to make updates is by logging into myPay and updating your information there.

  • If you do not have a myPay account, you can use the askDFAS Online SBP Annuitant Change of Address Tool to update your mailing address. 

    • Select the Self-Service Account Changes category

    •  Select the Mailing Address Update – SBP Annuitants subcategory.

  • You can also request updates by sending us a letter by mail or fax
If you send us a postal letter or fax, make sure to include:
 

  • Your full name

  • Social Security Number

  • The Retiree’s Social Security Number

  •  Sign and date any written correspondence.

You can also call our Customer Care Center at 800-321-1080.

How to Update DEERS
You should also update your contact information in DEERS. Below is how you can update your contact information.

  • Make updates on milConnect at https://milconnect.dmdc.osd.mil/ ​​

  • Call 1-800-538-9552 (TTY/TDD: 1-866-363-2883)​​

  • Fax updates to 1-800-336-4416 (Primary) or 1-502-335-9980 (Alternate)​​

  • Mail updates to: Defense Manpower Data Support Office, Attn: COA, 400 Gigling Road Seaside, CA 93955-6771​

How to update the VA
If you receive Dependent and Indemnity Compensation (DIC) from the VA, it is important to keep contact information updated with the VA as well. Please visit this website for more information, https://www.va.gov/change-address/




Page updated Nov. 3, 2025