New Resource Available: askDFAS Tips Video

DFAS Retired & Annuitant (R&A) Pay is proud to announce that we have a new askDFAS Tips video available for you on the DFAS YouTube channel! The video is called askDFAS Tips: A Simple Way to Manage Your Retired or SBP Pay Account. In less than 5 minutes, the video provides a helpful overview of the askDFAS online tools available for retirees and Survivor Benefit Plan (SBP) annuitants to submit a form, make a change to a pay account, or ask a question. 

Learn the Ropes 

Last year was a big year for askDFAS. DFAS R&A Pay spent a lot of time building a great new experience to make managing your SBP annuity account easier. Perhaps you read some of the articles we published last year to help you understand the new, streamlined online tools available to you. If not, there is no better time than now to get acquainted with the tools on askDFAS. 

The askDFAS Tips video is your guided tour to the Ask Retired Pay module of askDFAS. To submit a request, you must fill out an online ticket. Don’t miss some of the other helpful features. There is a bank of frequently asked questions that may answer your questions before you even submit a ticket. We’ve also added some explanations to help direct your requests.

You Asked, We Listened 

We travel around the country (and the globe!) to speak to you, our valued customers. We hear your feedback and do all we can to bring your requests to life. The online tools found on askDFAS are a perfect showcase. For example, the askDFAS Tips video describes new ways to submit requests and questions regardless of where you are located. Now, you can enter requests online 24/7 which is especially valuable for overseas customers. AskDFAS can also be used to report the death of an annuitant. The 24/7 availability of askDFAS can be especially helpful for those in the midst of painful seasons of loss who may not be able to call DFAS during our business hours.  

Help Us Help SBP Annuitants 

The askDFAS Tips video concludes with a demonstration of how to fill out an askDFAS ticket and submit a request, and inviting you to join the thousands of SBP annuitants who are already using these handy tools. If you haven’t used askDFAS yet, we have plenty of other resources on the DFAS Quick Tools webpage to help. Speaking of the Quick Tools webpage, that’s the place to find the askDFAS Tips video. Check it out now: https://www.dfas.mil/raquicktools. Many YouTube content creators end their videos by saying “leave us a like and subscribe.” Well, here at DFAS R&A Pay, we’re simply asking you to help us spread the word by sharing the video with other SBP annuitants who can benefit from these helpful tools.  

Note: The information on this website is provided to explain typical situations regarding retiree and annuitant benefits. For details and exceptions, please see applicable laws, financial management regulations, and instructions.

Page Updated April 30 2025