Customer Service

M-F, 8 a.m. to 5 p.m. ET


Frequently Asked Questions


Understanding Your Year End RAS Package

At the end of each year, we send out a mailing to all members who have not elected electronic only distribution. This mailing contains a number of documents, and members sometime have questions about what each document represents. These pages provide you with an overview of the documents in the most recent year end mailing, why you received them, and the information they contain.

Internal Revenue Service Form 1099-R

The figures on our 1099-R should match the figures on your Year End RAS. If you have any questions about the figures, you can contact the Cleveland Customer Care Center. However, please be aware that DFAS cannot offer you tax advice. If you have questions about how to prepare or file your taxes, these should be directed to the IRS or your personal tax advisor.