Frequently Asked Questions
Travel claims' frequently asked questions are seperated by the topics below:
Claims are partially paid when incomplete documentation is submitted. If all the necessary documentation is not present at the time of processing, then the claim cannot be fully paid. Therefore, using all the available documentation provided, the claim is partially paid. Upon payment, an explanation is annotated on the advice of payment (AOP) to inform the traveler why the full entitlement was not paid. Resubmit the claim with the missing documentation and/or addressing the explanation that was noted on the AOP and the reminder of the claim will be paid.
Partial payments can be avoided by ensuring that all required documentation is submitted and all necessary individuals have signed in the designated places. When submitting a TDY claim for payment include the following: DD Form 1351-2; all orders; receipts for lodging, rental cars, and miscellaneous expenses of $75.00 or more; and flight itineraries, if applicable.
Review the following checklist for assistance:
Approving Official Checklist for TDY
It is recommended that you only submit your claim once. Multiple submissions of the same voucher has the ability to negatively impact the traveler. If a claim is submitted multiple times, the potential for duplicate payments increases resulting in the traveler being placed in a debt status.
After submitting a claim, allow 24 hours for the claim to be logged into the travel system. Within the first 24 hours, the traveler should receive a notification that their claim has been received. If this notification is not received, then resubmit the claim.
*There is a 5MB size limit on the email server, so if the file is larger than this please utilize our fax lines.
No. Military members should log onto myPay and update their bank information in order to ensure funds are deposited properly. Any banking updates made via myPay may take up to 48-72 hours to take affect, so please allow time for this information to update before submitting your claim for payment.
For travelers other than military members, please submit a voided check and/or a SF1199 with your travel claim. Upon receiving the claim, the bank information will be updated by Travel Pay personnel.
A CBA is when a traveler makes their airfare reservations through a contract travel office (CTO), but they do not have to personally purchase that ticket. The CTO charges the airfare costs to a CBA & submits a claim for reimbursement to Commercial Pay for direct reimbursement.
An IBA is when a traveler makes their airfare reservations through a CTO and they had their government issued VISA credit card charged for the amount of the ticket. The traveler now has an out-of-pocket expense that they can claim on their travel voucher.