For all DTS related questions and concerns, please speak with your LDTA (Lead Defense Travel Administrator). If you are not certain who this is, please speak with your supervisor. DFAS Travel Pay cannot assist you with your DTS payments.
DTS debts are established and managed at the organizational level by the Debt Management Monitor (DMM). Contact your Organizational DMM. If you are not certain who this is, please speak with your supervisor.
DTS Travel Debt Collection Pay.gov form can be used by anyone who has received a debt notice from DTS stating money is owed. Payment can be made online using bank account information, debit or credit card or PayPal.
Contact Information: Contact the local Debt Management Monitor. If not known call DTS help desk at 1-888-435-7146.
What is DTS?
The Defense Travel System (DTS) is an online system that automates temporary duty (TDY) travel processing. It allows travelers to…
• create authorizations,
• book reservations,
• receive approval,
• generate payment vouchers,
• and direct payment to their bank accounts and Government Travel Charge Card (GTCC).
Documents are submitted, processed and approved at the organization responsible for funding the travel. Once approved by the organizational approving official, payment is electronically sent to the DFAS for payment by direct deposit (electronic funds transfer, EFT) to the traveler’s bank account.
Since June of 2008, “ALL soldier’s CONUS and OCONUS deployment travel authorizations, with duty that is not to a combat zone or qualified hazardous duty area, shall be processed using DTS.” -- Undersecretary of Defense memorandum (28 January 2008) and Army Business Rules, appendix F, part III (10 January 2014)
So, what does that mean?
Simply, that if the travel did not send the soldier to an area where “combat entitlements” were given, then that claim needs to be done through DTS.
Active duty Army, Army Reserve and Army National Guard members on temporary duty assignments are to use DTS, unless that assignment was in a combat zone or qualified hazardous duty area.
How do I get started using DTS?
Ask your supervisor who the Defense Travel Administrator (DTA) is that serves your organization. Your DTA will register you in the system and have the information unique to your organization. Every traveler, reviewer and approver using DTS is required to contact their DTA for help resolving any DTS-related issue.
Look on the Defense Travel Management Office (DTMO) website for training on how to use DTS.
Keep your DTS profile current! Contact your Organizational Defense Travel Administrators (ODTA) to update your DTS profile with your correct email address before your next TDY.
With the recent migration of AKO Webmail (us.army.mil) accounts to the new Outlook Web Access (OWA) email (mail.mil) accounts, DTS personal profiles did NOT automatically update the change.
A correct email account in the DTS personal profile is essential for clear and effective communication between DTS travelers, administrators, and partner systems that affects:
• Document Routing Status Notification
• Return Document with Discrepancies Notification
• CTO Notifications for Booking/Ticketing/Changes
• Trip Case or Virtually There Information
• Document Reject Notification
Read more Frequently Asked Questions about DTS. If you still have questions, ask your DTA for assistance.
Page updated June 30, 2015.