New Resource Available: askDFAS Tips Video

DFAS Retired & Annuitant (R&A) Pay is proud to announce that we have a new “askDFAS Tips” video available for you on the DFAS YouTube channel!

The video is called “askDFAS Tips: A Simple Way to Manage Your Retired or SBP Pay Account.” In less than 5 minutes, the video provides a helpful overview of the askDFAS online tools available for retirees and Survivor Benefit Plan (SBP) annuitants to submit a form, make a change to a pay account, or ask a question.

Learn the Ropes
Last year was a big year for askDFAS. DFAS R&A Pay spent a lot of time building a great new experience to make managing your retired pay account easier. Perhaps you read some of the articles we published last year to help you understand the new, streamlined online tools available to you. If not, there is no better time than now to get acquainted with the tools on askDFAS.

The askDFAS Tips video is your guided tour to the “Ask Retired Pay” module of askDFAS. To submit a request, you must fill out an online ticket. But don’t miss some of the other helpful features. There is a bank of Frequently Asked Questions that may answer your question before you even submit a ticket. We’ve also added some explanations to help direct your requests.

You Asked, We Listened
We travel around the country (and the globe!) to speak to you, our valued customers. We hear your feedback and do whatever we can to bring your requests to life. The online tools found on askDFAS are a perfect showcase.

For example, the askDFAS Tips video describes new ways to submit requests and questions regardless of where you are located. Now, you and your loved ones can enter requests online 24/7. This is especially valuable for overseas customers, and for those in the midst of painful seasons of loss who may not be able to call DFAS during our business hours.

Help Us Help Retirees and SBP Annuitants
The askDFAS Tips video concludes with a demonstration of how to fill out an askDFAS ticket and submit a request, inviting you to join the thousands of your fellow retirees and SBP annuitants who are already using these handy tools.

If you haven’t yet used askDFAS, we have plenty of other resources on the DFAS Quick Tools webpage to help. And speaking of the Quick Tools webpage, that’s the place to find the askDFAS Tips video. Check it out now: https://www.dfas.mil/raquicktools

Many YouTube content creators end their videos by saying “leave us a like and subscribe.” Well, here at DFAS R&A Pay, we’re simply asking you to help us spread the word by sharing the video with other military retirees or SBP annuitants who can benefit from these helpful tools.


Note: The information on this website is provided to explain typical situations regarding retiree and annuitant benefits. For details and exceptions, please see applicable laws, financial management regulations, and instructions.

Page Updated Mar 26 2025