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In the last edition of the Survivor SBP Newsletter, we provided a sneak peek of the new online tools available to you as part of our askDFAS Refresh. In this edition, we’ll bring you up to speed on the askDFAS Refresh and detail the supporting resources available to assist you with the new tools. On May 16, 2024, we refreshed the “Ask Retired Pay” module of askDFAS to make it easier to navigate. The changes combine the familiar functionality that you’ve come to enjoy, while also expanding your options and reorganizing tools in a thoughtful way so you can be sure you’re using the correct tool for your request. Have you had a chance to visit and take the new askDFAS for a spin? If not, don’t delay! You will be glad to know that we have many resources to support you as you take advantage of the new and reorganized suite of tools. The Quick Tools Page is our hub to help you locate our most-requested capabilities. You can find it here: https://www.dfas.mil/raquicktools On the Quick Tools page, there is a dedicated section for the askDFAS Refresh! It is called “Check Out Our New Online Tools to Make Managing Your Pay Account Easier!” From this section, you will be able find links to full explainer webpages. One explainer page is for retirees and the other is for you in SBP annuitant and survivor community. Each page provides full details of the functionality and helps direct you to the appropriate place to complete your request. Whether you’re there to upload a form or document, ask a question, complete a self-service request, or report a death, these pages provide all the information you need! And while you familiarize yourself with the askDFAS Refresh, don’t forget that the bottom of each explainer page includes a link to our helpful PDF “Customer Guide to Online Tools.” Feel free to save or print this guide and keep it handy as you manage your pay and entitlements. And please share it with fellow SBP annuitants! You may also find the guide here: https://www.dfas.mil/raguideonlinetools We know that change can bring about uncertainties, but we are confident that you will find these online tools intuitive and convenient. And with all these support resources, you have everything you need to succeed!
Below you will find a complete overview of askDFAS Online Tools available following the askDFAS Refresh. The list below includes an overview of ALL tools, including those for military retirees, so that you can be aware of all the ways we can serve customers. Each section explains which tools pertain to SBP annuitants/survivors, retirees, or both.
Tool: Retiree Notification of Death Reminder: At this time, the “Report the Death of a Retiree” online tool is still housed in the “Retired Pay” category. It will be moved to this category soon. New Tool: SBP Annuitant Notification of Death New Tool: Final Pay of a Deceased Retiree – Questions New Tool: Starting SBP Annuity Pay – Questions
New Tool: Mailing Address Update – SBP Annuitants New Tool: Request Verification of Pay Letter
Tool: SBP Annuitant Documents – Upload (Use this tool if the document does not fit one of the specific tools below) Tool: DD 2656-7 – Claim SBP Annuity – Upload Tool: DD 2788 – Child Ann School Cert -Upload Tool: DD 2828 – Child Ann Phys Cert – Upload Tool: DFAS 9415 – Ann Rep Payee Cert – Upload Tool: Power of Attorney/3rd Party Doc – Upload Tool: SBP Annuitant DOHA Appeal – Upload Tool: SBP-Marital Status Update – Upload Tool: SF 1174 – Arrears of Pay (AOP) – Upload Tool: Tax Withholding Changes – Upload
Tool: Annual Eligibility/School Cert-Questions Tool: General / Form / Document – Questions Tool: Payment Inquiry – Questions Tool: Starting SBP Annuity Pay – Questions
Tool: Mailing Address Update – Retirees New Tool: Request Verification of Pay Letter
Tool: General Retiree Documents – Upload (Use this tool if the document does not fit one of the specific tools below) Tool: Active Duty Retirement Ppwk – Upload Tool: DD 2558 – Allotment Updates – Upload Tool: DD 2894 – Desig of Beneficiary – Upload Tool: Power of Attorney/3rd Party Doc – Upload Tool: Reserve/Guard Retirement Ppwk – Upload Tool: Retiree DOHA Appeal – Upload Tool: SBP DD 2656-1 – Upload Tool: SBP DD 2656-2 – Upload Tool: SBP DD 2656-6 – Upload Tool: SBP DD 2656-8 – Upload Tool: SBP Open Season Discontinuation Tool: SBP Open Season Enrollments Tool: Tax Withholding Changes – Upload
Tool: Disability Entitlements – Questions Tool: General / Form / Document – Questions Tool: General Disability Pay – Questions Tool: International Direct Deposit – Questions Tool: Payment Inquiry – Questions Tool: Survivor Benefit Plan – Questions