1-888-332-7411
Frequently Asked Questions

Travel Frequently Asked Questions

General Travel Questions

How do I fill out a travel voucher?
How do I get status of a voucher?
I know my claim has been received, but when can I expect payment?
If payment was made by DFAS Travel Pay but I have not received the funds, who can I contact?
If I feel I have received an incorrect payment, who can I contact?
I have questions about a debt, who can I contact?
How do I obtain a copy of my advice of payment?
What needs to be submitted for a voucher that was not fully reimbursed?
What regulations govern travel entitlements?
When can I request my travel advance and how do I submit it?
What are the current rates and entitlements for using my Privately Owned Vehicle (POV) during travel?
Where can I find information on what airfare will be reimbursed?
What is actual expense allowance (AEA)?
How do I apply for the Government Travel Charge Card (GOVCC)?

SmartVoucher

Can I save and return to my voucher before I submit it?
Why can I not skip back and forth through the steps?
Why can I not proceed forward from the Itinerary tab?
How do I prepare a supplemental claim?
How do I code my Leave?
Why is Lodging Tax not in the drop-down menu for Reimbursable expenses?

DTS

What is DTS?
I am a Department of Defense (DOD) employee but also serve in the Reserves/National Guard. How do I create a second account?
Why won't DTS let me make changes to my profile?
How do I check the status of my submission?
How do I cancel an Authorization?
I have completed my travel, but DTS says there is no Authorization from which to create a Voucher.
How do I update the itinerary or reservations?
I received notification that a payment was made but no funds have been deposited into my account.
My document is in the "CTO SUBMIT" status and will not move to my organization for approval.
I have changed organizations but my DTS profile is still associated with my old organization.

TDY

How do I fill out a TDY Travel voucher (Non-DTS Voucher Settlements)?
How much per diem is allowed for a particular Temporary Duty (TDY) location?
How much incidental expenses are reimbursed as part of the Meal and Incidentals (M&IE)?
Are communication services such as long-distance telephone calls home while on official TDY reimbursable?
I drove my Privately Owned Vehicle (POV) to the Temporary Duty (TDY) location, but was not fully paid the mileage and lodging costs I incurred on the way. Why?
On my last Temporary Duty (TDY) trip, I was not paid for my airfare because my orders did not authorize it. What does that mean?
When filing a Temporary Duty (TDY) claim, which expenses require a receipt?
If I am Temporary Duty (TDY) under multiple, short-term orders (back-to-back orders), do I file my vouchers separately or together?
Can a traveler on Temporary Duty (TDY) for more than 30 days submit travel claims on a weekly basis?
My rental car reimbursement was denied because I submitted a rental car estimate. This was the only receipt I was given. What do I need to do to get this paid?
Where can I obtain a statement of non-availability (SNA) for lodging?
How do I file my claim with Temporary Duty (TDY) en route?
My claim was returned for not starting travel within seven days of the proceed date, what does this mean?
What is a VOCO, why do I need it, how do I get one?
My claim was returned stating Excessive travel from point A to point B. What does this mean and how do I fix it?
My claim was returned stating the signature on the DD Form 1351-2 is in an invalid format. What does this mean and how do I fix it?

PCS

How do I submit a military Permanent Change of Station (PCS) claim?
Who do I contact for Permanent Change of Station (PCS) moves or Expiration Term of Service (ETS) moves?

Page Updated January 20, 2026