HomedebtandclaimsoutofservicedebtCOVID-19 Out of Service Debt Information

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COVID-19 Out of Service Debt Information


During the COVID-19 crisis the DFAS Debt and Claims Management Office may be able to help if you are struggling or having problems paying your Out of Service Debts.

 WHAT WE HAVE IN PLACE AT THIS TIME: 
  • There is currently a hold on collecting or notifying debtors of any new debts referred to DFAS for   collection. While collection is on hold, no interest, penalties or administrative fees will be assessed.
  • If you recently separated, you may have received notice of a new debt on your final LES.  Collection is currently on hold due to the COVID-19 crisis. 
  • After the COVID-19 crisis ends, you will receive a debt notification letter in the mail once DFAS resumes normal debt collection activities. 
  • If you have a new debt and wish to pay your debt in full or establish a payment plan, please contact the Customer Care Center for further actions. 
  • If you have a debt being collected by DFAS Debt and Claims and are experiencing financial hardship, we can work with you to temporarily suspend your payments or extend repayment plans.
  • We will not be referring delinquent debts to Private collection Agencies, US Treasury Department, or any credit reporting agencies during the COVID-19 crisis. 
For help or to confirm whether this information applies to your debt, contact the DFAS Customer Care Center at 1-866-912-6488.

Please visit; https://www.dfas.mil/debtandclaims/paymydebt/paymydebt/ for payment information.

Our office can be contacted Monday - Friday 7:30 a.m. - 4:00 p.m. Eastern Time at 1- 866-912-6488, or select AskDFAS from the left side menu. Click on “submit a ticket” at the top of the page.

Please include your name and account number listed on your debt letter on all correspondence.

Please follow national and local guidelines to stay healthy and safe.
Page Updated September 21, 2020