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COVID-19 Out of Service Debt Information


DFAS DEBT COLLECTION ACTIONS DURING THE PANDEMIC IN 2020:

In March 2020, the DFAS Debt and Claims Management Office put a temporary pause on collecting all new debts in order to provide financial relief to debtors.

We also put a temporary pause on referring existing debts in a delinquent status to Treasury, Private Collection Agencies and Credit Bureaus.

No interest, penalties, or administrative fees were assessed on new or existing debts during this period.

IF YOU HAVE RECENTLY RECEIVED A DEBT LETTER:
 
  • You may disregard the letter that you received
  • There is no obligations to begin making payments at this time
  • The debt(s) will not be collected until further notice: DFAS will send written notification to you by mail when collection is resumed
If you decide to start making payments towards your debt, please follow the instructions that you received in your recent debt letter.

IF YOU HAVE A DEBT CURRENTLY BEING COLLECTED BY DFAS: 

If you have a debt currently being collected by DFAS Debt and Claims and are experiencing financial hardship, we can help with your repayment options.

For repayment options, please visit https://www.dfas.mil/debtandclaims/paymydebt/Debt-Repayment-Options/ and select from the following options below:
 
  • Lump Sum payment
https://www.dfas.mil/debtandclaims/paymydebt/Debt-Repayment-Options/Lump-Sum-Payment/
 
  • DFAS Propose Installment Payments
https://www.dfas.mil/debtandclaims/paymydebt/Debt-Repayment-Options/DFAS-Proposed-Installment-Payment/
 
  • Reduced Installment Payment Request
 https://www.dfas.mil/debtandclaims/paymydebt/Debt-Repayment-Options/Reduced-Installment-Payment-Request/

IF YOU NEED HELP OR HAVE QUESTIONS:

Check out our Frequently Asked Questions page

Or visit our AskDFAS page
We are here to support you during this difficult time.
Please follow national and local guidelines to stay healthy and safe
 
Page Updated January 28, 2021