Customer Service

M-F, 8 a.m. to 5 p.m. ET


Frequently Asked Questions

Your myPay Account Information is Available To Go

Did you know you can access your myPay account on your smartphone or mobile device?

There’s no reason to wait until you’re home in front of your computer to check your Retiree Account Statement (RAS) or change an allotment. Just log in to myPay on your mobile browser.

When you use myPay on your mobile web browser, you’ll use the same web address (, login ID, and password you use on your computer.

myPay mobile uses internationally recognized security standards

myPay mobile uses the same security standards as our myPay full site:

  • 128-bit encryption to protect your sensitive information
  • Firewall and intrusion detection software to block outsiders
  • To protect all data sent to and from myPay, your information is transmitted using end-to-end encryption.

However, please note that myPay does not operate or control, and thus cannot guarantee, the wireless networks used to access the mobile site.

As a precaution, never store confidential information (e.g., your myPay password) on the mobile device and never divulge the password to others.

myPay looks a little different on your mobile device

When you access myPay on your mobile device, our software automatically detects that you are on a mobile browser and will load a mobile version of the site.

The myPay home page has been optimized for your mobile phone and key account information is delivered in an easy-to-read format.

Next time you need information on your pay, go myPay mobile!