Customer Service

Defense Finance
and Accounting Service
Providing payment services of the U.S. Department of Defense

Need help?

There are several ways to contact DFAS Retired and Annuitant Pay.  Please include your full name, daytime phone number, social security number and signature on all written correspondence.


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For retirees:
For annuitants, beneficiaries and survivors: For claims for non-receipt of payment:


Defense Finance and
Accounting Service
U.S. Military Retired Pay
P.O. Box 7130
London, KY 40742-7130

Defense Finance and
Accounting Service
U.S. Military Annuitant Pay
P.O. Box 7131
London, KY 40742-7131

Defense Finance and
Accounting Service
Cleveland Center
1240 East Ninth Street
Attention: 19th Floor Vault
Cleveland, OH 44199


Retired Pay: 800-469-6559
Annuitant/Survivor Pay: 800-982-8459
Claims for non-receipt of payment: 216-522-6081 or 216-522-6358


Customer Service Representatives are available Monday through Friday, from 8 a.m. to 5 p.m. Eastern Time. However, Monday is our busiest day, so we recommend calling Tuesday through Friday for shorter wait times.

Toll-free: 800-321-1080
Local: 216-522-5955
DSN: 580-5955
For Quicker Service:


myPay Questions
 VA Related Questions 1099R Reissue
(Telephone Self-Service)

Assistance with accessing your myPay account

Please call

Press option 3 for assistance accessing your myPay account

 Please call Veterans Affairs

 You can access your 1099R using myPay. If you do not have a myPay account, request a copy by calling 800-321-1080.

  • Press 1 then,
  • Press  1 to receive a 1099R


To speak with a Customer Service Representative, use the voice or touchtone prompts below:

If Reporting a Death or Following-Up on a Claim: For questions about your retired annuity pay account:
  • Dial 1-800-321-1080
  • Press 3, 
  • Press 1
  • Dial 1-800-321-1080
  • Press 1,
  • Press 6

Monday is our busiest day.


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Updated Nov. 19, 2015