myPay Tips & Tricks

The new password requirements for myPay, while required by the Department of Defense, are also aimed to keep your account safe, but some may find creating passwords that meet these requirements a challenge.

Below you can find information and tips about the new passwords.

Creating your new password

Here's one way to create a strong password you'll remember:

Think of a sentence or phrase that's meaningful to you (i.e., my oldest son Zac will be 15 years old on May 30!).  Use the first letter of each word to create a password (i.e., mosZwb15yooM30!).  Then change some of the letters to similar special characters (i.e., mo$Zwb15yooM30!). 

Warning: Do not use this example as your password. Now that it's been widely published, a hacker is likely to try it.

Things to avoid in creating your new password

For your own protection, please avoid passwords that use dictionary words in any language, personal information (such as your name, birthday, driver's license or passport number), sequences or repeated characters (such as Aa123Bb456Cc789#$), or adjacent letters on your keyboard (like qwerty123456!@#).

Go slow! Typos can add confusion, challenges

Whether you’re just creating your new password or entering it to gain access to myPay, slow down! Make sure that you enter the letters, numbers and special characters correctly. Make sure the letters are in the correct case (upper or lower). Some users have already experienced difficulties when trying to enter the underscore (_) without using their Shift key, placing a hyphen (-) instead. Hyphens are not valid characters in the new password criteria. And remember that the plus (+) and equal (=) signs are on the same key…make sure you are selecting the correct one!

Use the on-screen keyboard (for computer users only)

Some myPay users have experienced problems entering special characters for their new passwords. For instance, some have used a dash or hyphen (-) sign instead of the underscore (_) sign.

If you use the on-screen keyboard (link located below the login section of the myPay website), only those special characters that may be a part of your new password are displayed. You can change from lower to upper case (or vice versa) using the key located at the bottom of the keyboard.

On-Screen Keyboard from myPay website

Remember, the letters, numbers and characters are randomly placed each time you access the on-screen keyboard. This helps protect your information from thieves using keylogging malware.

Getting a “Password is too long” error?

If you receive an error that your password is too long, it may be a caching problem.

Try to “refresh” or “reload” the webpage using Ctrl F5. If the error continues, you may need to clear your entire cache and delete any temporary files residing in your web browser. Check the help section of your browser for instructions.

Can’t remember your new password? Do something about it!

Of course the best way to protect your password is to have it memorized. But longer passwords, differing upper and lower case letters, and numbers can make storing it your memory banks (you know, the one located between your ears) a definite challenge.

Writing down your passwords on paper or typing them in a computer document can expose them to potential theft. But if memorizing them isn’t a good option, remember to store them safely in a lockbox or encrypting the document on your computer’s hard drive.

Password security, and the information that password protects, is your responsibility. Please, take it seriously.
Updated June 6, 2013