| For Matters Concerning: |
Required Documents/Info to
Complete Inquiry: |
Frequently Requested Forms & Information |
Helpful Information/Links |
| Retired or Annuitant Pay (i.e., Survivor Benefit Plan, incorrect pay, arrears of pay, establishing an annuitant account, CRSC/ CRDP) |
- Copy of Retiree or Annuitant Account Statement
- Copy of Death or Marriage Certificates (if applicable)
- Copy of Divorce Decree (if applicable)
- Copy of any other applicable court orders
- All additional documents to support claim
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| Debt and Claims (i.e., any indebtedness to DoD) |
- Copy of Retiree or Annuitant Account Statement
- Copy of Death or Marriage Certificates (if applicable)
- Copy of Divorce Decree (if applicable)
- Copy of any other applicable court orders
- SS Number, Full Legal Name, Current Mailing Address
- Expected Outcome of Congressional
- Supporting documents relevant to what the constituent is requesting/inquiring about
- All correspondence with DFAS including debt letters/payment coupons, AskDFAS tickets, and emails
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| Military Pay (i.e., incorrect pay, dependency benefits, bonuses) |
- Detailed information on pay issue (i.e., specific entitlement amount, duty location, duty status, etc.)
- Copy of Leave & Earning Statement
- Copy of Certificate of Release or Discharge from Active Duty (DD Form 214/5 Series)
- All additional documents to support claim.
- Issues/Claims Involving Separation and/or Final Pay
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- DD 137-5 (Dependency Statement - Incapacitated Child Over Age 21)
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| Civilian Pay (i.e., military service deposit, incorrect pay, federal civilian retirement) |
- Names/phone numbers of persons contacted regarding pay issue
- Copy of Personnel Action Form (SF-50) applicable to the pay entitlement or time period at issue
- Copy of Leave & Earning Statement
- Copy of Certificate of Release or Discharge from Active Duty (DD Form 214/5 Series)
- All additional documents to support claim
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- RI 20-97 (Estimated Earnings During Military Service)
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| Garnishments (i.e., court-ordered payments to former spouses or child support) |
- Child support documents & wage withholding order (if applicable)
- Alimony documents (court orders) (if applicable)
- Marriage certificate (if applicable)
- Divorce decree (if applicable)
- Uniformed Services Former Spouses’ Protection Act (USFPA) form (if individual has been awarded part of members retired pay – DD 2293)
- All additional documents to support claim
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- DD 2293 (Application for Former Spouse Payments from Retired Pay)
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| Requests for documents (i.e., pay records, Leave and Earning Statements, tax statements) |
- Full name & SSN
- DD 214/215 (If applicable)
- Copy of Reserve Retired Point Card (If applicable)
- Time periods in question
- Military unit of assignment
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- DFAS Records Management Form
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| Travel Pay (i.e., non-payment or incorrect payment of travel entitlements) |
- Copies of travel orders, amendments, DD 1351-2 (travel voucher) & all applicable receipts.
- Additional documents to support claim
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| Vendor Pay (i.e., non-payments) |
- Contract Number
- Invoice Number/Shipment Number (whichever is applicable)
- Pay Official DoDAAC as listed on the face page of the contract
- Delivery Order (D.O.)/PIID (whichever is applicable)
- Company Cage Code
- Correct dollar amount of invoice (if paid correctly)
- Detailed explanation of issue
- All additional documents to support claim
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NOTE: DFAS cannot change military records. All requests must be submitted with supporting documentation to the appropriate branch of service.
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