Resetting myPay Passwords

Defense Finance
and Accounting Service
Providing payment services of the U.S. Department of Defense

Resetting Forgotten myPay Passwords Gets Easier

If you haven’t used myPay since Dec. 13, 2012, you’ll notice something different the next time you log in to your account. We’ve added an online password reset option. After entering your username and password, you’ll see a list of questions. If you answer eight of them, you’ll be able to reset your own myPay password in minutes the next time you forget it. To set up your online password reset, follow the steps below:
1.       Go to the myPay home page at
2.       Enter your Login ID and Password and click “Go."
3.       Agree to the terms of the User Agreement.
4.       Check the boxes beside the eight questions you want to answer.
5.       Click the “Submit Questions” button.
6.       Answer each question and click “Submit Answers.”
7.       Select “Main” in the upper right corner of the page to begin using myPay.
Be sure to remember your answers. You’ll have to give the same answers to three of these questions to reset your password later.

Some of the questions may seem strange, but we picked them for a reason. These days, it’s easy to find information about people on the internet. If the questions were too common, an intruder might guess your answers or find them by doing a little research. 

DFAS does not recommend writing down your password or the answers to the security questions that allow you to reset your password. Writing down this information can expose it to loss or theft. However, we understand how hard it is to remember these details. If you do choose to document your security questions, be sure to store them safely in a lockbox, or encrypt them if you’re saving them on your computer.

Back to the March Newsletter

More changes coming

myPay is planning more changes this spring to protect the security of your account. Please watch this website and your email for details.

Back to the March Newsletter
Updated March 25, 2013