Need Help? Try an Online Tool

Defense Finance
and Accounting Service
Providing payment services of the U.S. Department of Defense

Need Help? Try One of our Online Tools

Here at DFAS, our primary goal is to deliver first-class service and products to each and every customer. We are committed to providing you with the tools and resources to make managing your retirement pay as worry free as possible. 
Sometimes the tool you need might be a form or a letter, but as we look to improve the way we work with you, we’re taking advantage of the internet more and more.  For instance, this website is chock full of information about your retired pay and step-by-step instructions you can use when you need to update your account.  You can also make numerous changes to your account entirely online with myPay.
Plus, we regularly post breaking news and helpful tips about military retired pay on Facebook, and we have a YouTube video series on how to manage your account successfully.
We understand that not everyone is comfortable online, but we have a responsibility to use taxpayer dollars wisely. Social media, email and our website offer cost-effective alternatives to reach customers who are comfortable with new media. We use them to balance our goal to deliver first-class customer service with working under a tightened budget. 
So the next time you have a question about your pay or you need to update your account, please check, myPay or our Facebook page before you pick up the phone. You’ll save yourself time, and you’ll be doing your part to help the Department of Defense manage our critical resources during this challenging time.

Back to the March Newsletter

Page updated March 23, 2015