Dec13 Director's Msg

Defense Finance
and Accounting Service
Providing payment services of the U.S. Department of Defense

Director's Message

At DFAS, delivering first-class service to our customers is our priority. At the same time, we must continue using taxpayer dollars wisely. I’m writing to ask for your support in balancing these two objectives.
We have invested in making self-service options available to our customers in every place this makes sense. Now, we are asking you to consider using these options, whether through myPay or our website, whenever you can.
This isn’t to say we don’t want to help you through the mail or on the phone. Our goal is to continue providing superior one-on-one service to any customer who may need it. However, we are asking you to consider making routine changes, like updating your mailing address or direct deposit, using myPay.
We have worked hard over the last couple of years to make fast, secure, and convenient self-serve options available to you on myPay. I am happy to say that you can now perform all of the most commonly requested account changes on myPay, including:
  • View, print or save your Retiree Account Statement
  • View, print or save your Combat-Related Special Compensation Statement
  • Start, stop or change electronic allotments to financial institutions
  • Change your mailing or e-mail address
  • Make changes to your direct deposit information
  • View, print or save your IRS Form 1099R
  • Update your designation of your Arrears of Pay beneficiary
  • Turn on your Retiree Newsletter notification
Keep in mind that using myPay benefits you as well as us. Rather than calling or mailing a written request and waiting 30 – 60 days for your account changes to be processed, you can do it in a matter of minutes. Your changes will take place in three to seven business days.
To help you get started, we’ve included instructions and links to assist you with establishing a new myPay account. If you visit, you will find a more detailed set of instructions to further assist you with setting up your account. In addition, we have worked with the myPay team to develop guidance for formulating a secure password for your account. You can find this information at
Please understand we’re not requiring you to use myPay, but we’re sure when you do you’ll find the convenience and security well worth your time.
Updated December 12, 2013