800-321-1080, Option 1
M-F, 8 a.m. to 5 p.m. ET
Managing the New Stronger Password
Earlier this year, to align with the Department of Defense’s modern security mandates, myPay introduced new stronger password requirements. All myPay passwords now must:
- Be at least 15 characters long, but no more than 30 characters
- Contain at least two uppercase letters
- Contain at least two lowercase letters
- Contain at least two numbers
- Contain at least two of the following special characters: #, @, $, =, +, %, ^, !, * and _
- Cannot contain spaces
An example of an eligible password is: UnitedStatesofAmerica#1776!
Once a password is established, it will be valid for 60 days. At the expiration of that period, a new password will have to be created using the same requirements mentioned above. The new password cannot be the same as any of your previous 10 passwords and it must be different by at least four characters.
For example, if using the above password, after 60 days it could be changed to: UnitedStatesofAmerica#2013!
Warning: Do not use this example as your password. Now that it's been widely published, a hacker is likely to try it.
For further assistance regarding the creation of passwords, please visit http://www.dfas.mil/mypayinfo/tipsandtricks.html
If you would like personal attention, or encounter some difficulty creating your password, you can contact our Customer Care Center at:
1-888-332-7411 Opt 5
8:00 a.m. to 5:00 p.m.(Eastern Time) Updated September 18, 2013