March 2013 Newsletter
Here at DFAS, our primary goal is to deliver first-class service and products to each and every customer. Take a look at the tools you can use to learn about your account and how to manage it.
Here are some tools you can use before you pick up the phone. Save yourself time and stress by trying one of these options first!
Teaching your beneficiaries how to apply for their benefits now, will save them time and stress later. Our website features several tools you should share with your loved ones.
Have you recently gotten married? Did you open a new bank account? Do you need to change your allotment amounts? We need to know. Click here to find out when you need to contact DFAS.
The deadline to sign up for direct deposit expired March 1, 2013, but you still have time to take action. Find out how to sign up here.
If you haven’t used myPay since Dec. 13, 2012, you’ll notice something different the next time you log in to your account. We’ve added an online password reset option. Click here for details on resetting your password.
Follow these steps to avoid missing or incorrect payments!
Customer Service Menu Options Change
Our telephone menu options have recently changed. If you need help with your military retired or annuity pay, please choose option 1 after dialing either 800-321-1080 or 888-332-7411. For help with myPay, press 5.
Click here for questions and answers regarding sequestration.
Change to Survivor Benefit Plan Annuity Accounts
Beginning in August 2013, we will no longer be able to establish Survivor Benefit Plan (SBP) annuity accounts or make SBP payments to annuitants without a valid Social Security Number or Individual Taxpayer Identification Number (ITIN).
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Updated March 25, 2013