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  3. Frequently Asked Questions

Retired Military & Annuitants

  • 1. Who should I contact for answers to my questions regarding my VA pay, benefits and disability ratings?

    You should contact the Department of Veteran's Affairs (VA) at 800-827-1000. The VA is ultimately responsible for and can answer all questions pertaining to the following:

    • Additional (tax-free) benefit for veterans injured while in the service
    • Ratings for service connected disability codes
    • Ratings for Special Monthly Compensation (SMC)
    • Individual Unemployability (IU) ratings
    • Re-rating if you feel your disability has increased
  • 2. What type of changes can I make to my military retirement account in myPay?

    • Federal and state tax changes
    • Direct Deposit/Electronic Funds Transfer (EFT)
    • Change of Correspondence addresses
    • Change Password
    • Start/change/stop non-insurance EFT Allotments
    • Password on Demand
    • View/Print/Save Retiree Account Statement
    • View/Print/Save Tax Statement (1099R)
    • Limited Access Password
    • E-mail Addresses
    • View/Print/Save Combat Related Special Compensation Statement
    • Alternate Login ID
    • Turn on/off tax statement alert notifications
  • 3. How do I access myPay?

    If you've never used myPay, visit https://mypay.dfas.mil and click "Forgot or Need a Password" to have a temporary password mailed to you. Once you have received a password, return to the myPay home page and click "Create an Account" to get started. Enter your SSN and temporary password. 
     

    If you see the following message in red: “The combination you entered is incorrect. You have already created a LOGIN ID and should not be using your SSN to log in. Please try again” this means you already have a login ID.  By now you’ve probably forgotten it, so you’ll need to go back to the myPay home page and click “Forgot your Login ID?” Enter your SSN and temporary password to have your Login ID displayed on screen. Then, return to the home page to login.
     

    If you have trouble, call myPay at 888-332-7411 to speak to a Customer Service Representative.

    If you've never logged in to myPay
    If you forgot your login ID
    If you forgot your password

  • 4. How do I change my mailing address?

    The simplest and quickest solution for changing your mailing address is through myPay , our online account management system. For any questions or concerns regarding myPay , call 888-332-7411 (option 5) for a customer service representative.

     

    Otherwise, if you are a retiree please mail your change of address form or request to:

     

    DFAS U.S. Military Retired Pay
    P.O. Box 7130
    London, KY 40742-7130

     

    Or FAX DFAS Retired Pay at 800-469-6559

     

    If you are an annuitant please mail your request to:

     

    DFAS U.S. Military Annuitant Pay
    P.O. Box 7131
    London, KY 40742-7131

     

    Or FAX DFAS Annuitant Pay at 800-982-8459

     

    Or, both retirees and annuitants may call DFAS Retired and Annuitant Pay at 800-321-1080

     

    If submitting your request in writing, please include both your old and new mailing address, along with the effective date for the new address. In addition, please include your name, social security number and signature with date on your request.

  • 5. I have a new email address and want to keep receiving email from DFAS. Can you update my email address for me?

    DFAS cannot update customers' email addresses, but you can change it yourself on myPay.
  • 6. If I am receiving my pay through hardcopy check and I change my address, what do I need to do?

    If you are receiving your pay through hardcopy check your change of address must be submitted in writing and cannot be accepted over the phone. Please submit your written request to the address that pertains to you listed above. In your written request please make sure to specifically state that you are requesting to change your "hardcopy check address."

  • 7. How do I change my direct deposit?

    The simplest and quickest solution for making changes to your Direct Deposit information is through myPay , our online account management system For any questions or concerns regarding myPay , call 888-332-7411 (option 5) for a customer service representative.

     

    Otherwise, if you are a retiree please mail your FMS 2231 or SF1199A form to:

     

    DFAS U.S. Military Retired Pay
    P.O. Box 7130
    London, KY 40742-7130

     

    Or FAX DFAS Retired Pay at 800-469-6559.

     

    If you are an annuitant please mail your FMS 2231 or SF1199A to:

     

    DFAS U.S. Military Annuitant Pay
    P.O. Box 7131
    London, KY 40742-7131

     

    Or FAX DFAS Annuitant Pay at 800-982-8459.

     

    Both retirees and annuitants may call DFAS Retired and Annuitant Pay directly at:

     

    800-321-1080

     

    If submitting your request in writing, please include your name, social security number, bank's routing number, new account number, type of account (savings or checking) and signature with date.

  • 8. What if I no longer wish to have direct deposit?

    Hardcopy check requests cannot be made by phone. All requests must be made in writing, including the exact mailing address for the payment.

     

    If you are a retiree please mail your request to:

     

    DFAS U.S. Military Retired Pay
    P.O. Box 7130
    London, KY 40742-7130
    FAX DFAS Retired Pay at: 800-469-6559

     

    If you are an annuitant please mail your request to:

     

    DFAS U.S. Military Annuitant Pay
    P.O. Box 7131
    London, KY 40742-7131

     

    FAX DFAS Annuitant Pay at: 800-982-8459

  • 9. What is the process to change my Arrears Beneficiary?

    You need to complete the form DD 2894 and mail or fax it to Retired and Annuitant Pay to be processed. Normal processing time is approximately 30 days after receipt of this completed form.

     

    DFAS
    U.S. Retired Military Pay
    P.O. Box 7130
    London, KY 40742-7130
    FAX: 1-800-469-6559

  • 10. Where can I view my Arrears Beneficiary?

    You can view the Arrears Beneficiary on your Retiree Account Statement or you can call the Retired and Annuitant Pay Contact Center at 800-321-1080.
  • 11. Can I get written confirmation of my retirement pay for loan purposes?

    Yes, if your lender asks for a pay verification letter you can print a pay verification letter and present it along with your most recent Retiree Account Statement (RAS) in myPay as verification. If you cannot access myPay and you need a hard copy RAS mailed to you, you can call the Retired and Annuitant Pay Customer Care Center at 800-321-1080.
Page Updated  January 26, 2012