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Retiree and Annuitant Pay: Frequently Asked Questions
 Frequently Asked Questionsprint page :: email page  

Top Questions

1. Who should I contact for answers to my questions regarding my VA pay, benefits and disability ratings?

You should contact the Department of Veteran's Affairs (VA) at 1-800-827-1000. The VA is ultimately responsible for and can answer all questions pertaining to the following:

  • Additional (tax-free) benefit for veteran's injured while in the service
  • Ratings for service connected disability codes
  • Ratings for Special Monthly Compensation (SMC)
  • Individual Unemployability (IU) ratings
  • Re-rating if you feel you disability has increased

2. What is myPay?

myPay is an online system that enables active duty and retired military members and annuitants to access their DFAS pay and benefits and to make changes directly to their own pay accounts in a secure electronic environment.

3. What type of changes can I make to my military retirement account in myPay?

  • Federal and state tax changes
  • Direct Deposit/Electronic Funds Transfer (EFT)
  • Change of Correspondence addresses
  • Change PIN
  • Start/change/stop non-insurance EFT Allotments
  • Savings bonds
  • PIN on Demand
  • View/Print/Save Retiree Account Statement
  • View/Print/Save Tax Statement (1099R)
  • Restricted Access PIN
  • E-mail Addresses
  • View/Print/Save Combat Related Special Compensation Statement
  • Alternate Login ID
  • Turn on/off tax statement alert notifications

4. How do I access myPay?

To access myPay , you must contact myPay and request a Personal Identification Number (PIN). You can contact them by phone at 1-888-332-7411 or online at https://mypay.dfas.mil .

5. What if I already received a PIN but cannot access the myPay system?

For any questions or concerns regarding myPay , call 1-888-332-7411 for a customer service representative.

6. How do I change my mailing address?

If you are a retiree please mail your request to:

DFAS U.S. Military Retired Pay
P.O. Box 7130
London, KY 40742-7130

FAX DFAS Retired Pay at: 1-800-469-6559

If you are an annuitant please mail your request to:

DFAS U.S. Military Annuitant Pay
P.O. Box 7131
London, KY 40742-7131

FAX DFAS Annuitant Pay at: 1-800-982-8459

Or, both retirees and annuitants may call DFAS Retired and Annuitant Pay directly at: 1-800-321-1080

If submitting your request in writing, please include both your old and new mailing address, along with the effective date for the new address. In addition, please include your name, social security number and signature with date on your request.

7. If I am receiving my pay through hardcopy check and I change my address, what do I need to do?

If you are receiving your pay through hardcopy check your change of address must be submitted in writing and cannot be accepted over the phone. Please submit your written request to the address that pertains to you listed above. In your written request please make sure to specifically state that you are requesting to change your "hardcopy check address."

8. How do I change my direct deposit?

If you are a retiree please mail your request to:

DFAS U.S. Military Retired Pay
P.O. Box 7130
London, KY 40742-7130

FAX DFAS Retired Pay at: 1-800-469-6559

If you are an annuitant please mail your request to:

DFAS U.S. Military Annuitant Pay
P.O. Box 7131
London, KY 40742-7131

FAX DFAS Annuitant Pay at: 1-800-982-8459

Both retirees and annuitants may call DFAS Retired and Annuitant Pay directly at:

1-800-321-1080

Or, you can retrieve the SF1199A Form online. Please note that the back of the form contains specific instructions regarding changing receiving financial institution.

If submitting your request in writing, please include your name, social security number, bank's routing number, new account number, type of account (savings or checking) and signature with date.

9. What if I no longer wish to have direct deposit?

Hardcopy check requests cannot be made by phone. All requests must be made in writing, including the exact mailing address for the payment.

If you are a retiree please mail your request to:

DFAS U.S. Military Retired Pay
P.O. Box 7130
London, KY 40742-7130
FAX DFAS Retired Pay at: 1-800-469-6559

If you are an annuitant please mail your request to:

DFAS U.S. Military Annuitant Pay
P.O. Box 7131
London, KY 40742-7131

FAX DFAS Annuitant Pay at: 1-800-982-8459

10. What is the process to change my Arrears Beneficiary?

You need to complete the form DD 2894 and mail or fax it to Retired and Annuitant Pay to be processed. Normal processing time is approximately 30 days after receipt of this completed form.

DFAS
U.S. Retired Military Pay
P.O. Box 7130
London, KY 40742-7130
FAX: 1-800-469-6559

11. Where can I view my Arrears Beneficiary?

You can view the Arrears Beneficiary on your Retiree Account Statement or you can call the Retired and Annuitant Pay Contact Center at 1-800-321-1080.

12. How can I verify my retirement pay?

You can view your retirement pay on your Retiree Account Statement or on your myPay account. Or you can call the Retired and Annuitant Pay Contact Center at 1-800-321-1080.

13. Can I get written confirmation of my retirement pay for loan purposes?

Yes, you can call the Retired and Annuitant Pay Contact Center for written documentation of your gross pay at 1-800-321-1080. A Pay Verification letter can be mailed or faxed to you or your lender.