DFAS remains operational and will continue our mission to ensure scheduled payments are made timely. We understand the importance of the payments and services we provide and ask that you continue to utilize our electronic and phone self-service options and information available on DFAS.mil, AskDFAS, myPay, and YouTube.com/DFAS whenever possible.

Customer Service Information

 
 
The following are holiday customer service hours for DFAS Customer Care Centers. All Customer Care Centers will be closed on Thanksgiving (23 November), Christmas (25 December) and New Years day (1 January). Hours outside of those noted will be normal operating hours (NOH). 
  DFAS Cleveland CCC DFAS Columbus CCC DFAS Indianapolis CCC Debt and Claims CCC DFAS Rome CCC
21 Nov NOH NOH 0800 - 1600 NOH NOH
22 Nov NOH 6:30 a.m. - 3 p.m. 7:30 a.m. - 12:00 p.m. 7:30 a.m. - 3:00 p.m. 7:30 a.m. - 4:00 p.m.
23 Nov Closed Closed Closed Closed Closed
24 Nov NOH 6:30 a.m. - 3 p.m. 7:30 a.m. - 12:00 7:30 a.m. - 3:00 p.m. 7:30 a.m. - 4:00 p.m.
29 Nov NOH Closed 9:45 a.m. - 11:30 a.m. NOH NOH NOH
8 Dec NOH NOH Closed 11:30 a.m. - 5 p.m. NOH NOH
13 Dec Closed 12:00 - 5 p.m. NOH NOH NOH NOH
15 Dec NOH NOH NOH Closed 11:30 a.m. - 4 p.m. Closed 11:30 a.m. - 5 p.m.
18 Dec NOH NOH 8:00 a.m. - 4 p.m. NOH NOH
19 Dec NOH NOH 8:00 a.m. - 4 p.m. NOH NOH
20 Dec NOH NOH 8:00 a.m. - 4 p.m. NOH NOH
21 Dec NOH NOH 8:00 a.m. - 4 p.m. NOH NOH
22 Dec NOH 6:30 a.m. - 3 p.m. 7:30 a.m. - 12:00 p.m. 7:30 a.m. - 3 p.m. NOH
25 Dec Closed Closed Closed Closed Closed
26 Dec NOH NOH 8:00 a.m. - 4 p.m. NOH 7:30 a.m. - 4 p.m.
27 Dec NOH NOH 8:00 a.m. - 4 p.m. NOH 7:30 a.m. - 4 p.m.
28 Dec NOH NOH 8:00 a.m. - 4 p.m. NOH 7:30 a.m. - 4 p.m.
29 Dec NOH NOH 7:30 a.m. - 12:00 p.m. 7:30 a.m. - 3 p.m. 7:30 a.m. - 4 p.m.
1 Jan Closed Closed Closed Closed Closed
 
How can we help you?

Below are some of the most common links to questions we receive, click inside the box to be redirected to the relevant page for the information.
 
Military Income/Employment Verification Civilian Income/Employment Verification
Child/Spousal Support Income Withholding Orders
Military Pay Tables Civilian Pay Tables
Freedom of Information Act Congressional/Legislative Inquiries


For relevant information on specific pay areas, select one of the links below. The links will take you to the home page for these pay areas.

 
Air Force, Space Force, Air Force Reserve and Air National Guard Customer Contact Number
Air Force, Space Force, Air Force Reserve and Air National actively serving members of the Air Force, Space Force, Air National Guard and Air Force Reserve can now contact the Total Force Service Center (TFSC) for 24/7 support for Military Pay via phone at 1-800-525-0102 or submit a myFSS ticket.  Services include inquiries related to military pay benefits, entitlements, and Secondary Dependency claims.  Additionally, all actively serving, and separated or retired members can call the TFSC to request a W-2 reissue from 2019 to present.
If you need further help, you can either use the phone numbers on these pages or the numbers below for assistance.


                                  

                                

 

Customer Service

 
  PHONE NUMBERS HOURS OF OPERATION
Military Pay - Army/Navy/Marines 888-332-7411, option 4, then option 3 8 a.m. to 5 p.m. ET
Military Pay - Air Force 800-525-0102 or submit a MyFSS ticket (Total Force Service Center) All hours
Travel Pay 888-332-7411, option 4, then option 1 8 a.m. to 5 p.m. ET
Retired Military and Annuitant Pay 888-332-7411, option 4, then option 2 8 a.m. to 5 p.m. ET
Self Service Options 888-332-7411, option 1 All hours
Report the Death of a Military Retiree 888-332-7411, option 2 8 a.m. to 5 p.m. ET
Garnishments 888-332-7411, option 3 8 a.m. to 5 p.m. ET
Pay Inquiries Military | Civilian Debts (Retiree; Annuitant; Military and Travel pay) 888-332-7411, option 4 8 a.m. to 5 p.m. ET
myPay Assistance 888-332-7411, option 5 8 a.m. to 5 p.m. ET
Affordable Care Act Questions 888-332-7411, option 6 8 a.m. to 5 p.m. ET
Out of Service Debt 866-912-6488 7:30 a.m. to 4 p.m.

Civilian employees, Contractor & Vendor questions - Please use the links above to be directed to your pages
 

Overseas Users:


Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number. For more information, check out this DISA tutorial.

Telecommunications Relay Service (TRS)

Telecommunications Relay Service allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls.

Click here for more information on TRS

Customer Experience Team

Learn more about our Customer Experience Team and how they are helping to improve your experience with DFAS
 

Page updated November 21, 2023