DFAS remains operational and will continue our mission to ensure scheduled payments are made timely. We understand the importance of the payments and services we provide and ask that you continue to utilize our electronic and phone self-service options and information available on DFAS.mil, AskDFAS, myPay, and YouTube.com/DFAS whenever possible.

Customer Service Information


NOTICE: December 2022 DFAS Customer Care Center Schedule

The following Customer Care Centers will close on the dates and times listed below. All times are EST.



 
Rome (NY) CCC
Date Closure Time
12/9/2022 11:30 a.m.
12/27/2022 4 p.m.
12/28/2022 4 p.m.
12/29/2022 4 p.m.
12/30/2022 4 p.m.
Cleveland CCC
Date Closure Time
12/9/2022 11:30 a.m.
12/23/2022 3:45 p.m.
   
Columbus CCC
Date Closure Time
12/9/2022 11:30 a.m.
12/23/2022 3:00 p.m.
12/30/2022 3:00 p.m.
Indianapolis CCC
Date Closure Time
12/9/2022 11:15 a.m.
12/19/2022 3:45 p.m.
12/20/2022 3:45 p.m.
12/21/2022 3:45 p.m.
12/22/2022 3:45 p.m.
12/23/2022 11:45 a.m.
12/27/2022 3:45 p.m.
12/28/2022 3:45 p.m.
12/29/2022 3:45 p.m.
12/30/2022 11:45 a.m.
Debt & Claims CCC
Date Closure Time
12/9/2022 11:15 a.m.
12/30/2022 2:45 p.m.


 
 
 
 
How can we help you?

Below are some of the most common links to questions we receive, click inside the box to be redirected to the relevant page for the information.
 
Military Income/Employment Verification Civilian Income/Employment Verification
Child/Spousal Support Income Withholding Orders
Military Pay Tables Civilian Pay Tables
Freedom of Information Act Congressional/Legislative Inquiries


For relevant information on specific pay areas, select one of the links below. The links will take you to the home page for these pay areas.

 
New  Air Force, Space Force, Air Force Reserve and Air National Guard Customer Contact Number
Air Force, Space Force, Air Force Reserve and Air National Actively serving members of the Air Force, Space Force, Air National Guard and Air Force Reserve can now contact the Total Force Service Center (TFSC) for 24/7 support for Military Pay via phone at 1-800-525-0102 or submit a MyPers ticket.  Services include inquiries related to military pay benefits, entitlements, and Secondary Dependency claims.  Additionally, all actively serving, and separated or retired members can call the TFSC to request a W-2 reissue from 2019 to present.
If you need further help, you can either use the phone numbers on these pages or the numbers below for assistance.


                                  

                                

 

Customer Service

 
  PHONE NUMBERS HOURS OF OPERATION
Military Pay - Army/Navy/Marines 888-332-7411, option 4, then option 3 8 a.m. to 5 p.m. ET
Military Pay - Air Force 800-525-0102 or submit a MyPers ticket (Total Force Service Center) All hours
Travel Pay 888-332-7411, option 4, then option 1 8 a.m. to 5 p.m. ET
Retired Military and Annuitant Pay 888-332-7411, option 4, then option 2 8 a.m. to 5 p.m. ET
Self Service Options 888-332-7411, option 1 All hours
Report the Death of a Military Retiree 888-332-7411, option 2 8 a.m. to 5 p.m. ET
Garnishments 888-332-7411, option 3 8 a.m. to 5 p.m. ET
Pay Inquiries Military | Civilian Debts (Retiree; Annuitant; Military and Travel pay) 888-332-7411, option 4 8 a.m. to 5 p.m. ET
myPay Assistance 888-332-7411, option 5 8 a.m. to 5 p.m. ET
Affordable Care Act Questions 888-332-7411, option 6 8 a.m. to 5 p.m. ET
Out of Service Debt 866-912-6488 7:30 a.m. to 4 p.m.

Civilian employees, Contractor & Vendor questions - Please use the links above to be directed to your pages
 

Overseas Users:


Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number. For more information, check out this DISA tutorial.

Federal Relay TTY

Toll-free and toll access numbers for the Federal Relay are:

  • (800) 877-8339 TTY / ASCII (American Standard Code for Information Interchange) – Allows TTY users to type their conversation
  • (877) 877-6280 VCO (Voice Carry Over) – Allows users to voice their conversation
  • (877) 877-8982 Speech-to-Speech – Allows people with Speech Disabilities to re-voice their conversation
  • (800) 845-6136 Spanish – Allows Spanish-speaking callers type and receive their conversation in Spanish with no translation services
  • (888) 474-8983 Spanish to English – Allows callers to type in English or Spanish and receive translation services from Spanish to English or English to Spanish
  • (866) 377-8642 Voice – Allows hearing callers to connect with a communication assistant to type their conversation to their caller. Allows an international call to connect with a CA to place a call within the U.S.
  • (800) 877-0996 Customer Service (Voice, TTY, ASCII and Spanish) – Allows callers to connect with Customer Service
Customer Experience Team
Learn more about our Customer Experience Team and how they are helping to improve your experience with DFAS
 

Page updated November 21, 2022