Customer Service Information

 
 
We understand the importance of the payments and services we provide and ask that you continue to utilize our electronic and phone self-service options and information available on DFAS.mil, AskDFAS, myPay, and YouTube.com/DFAS whenever possible.

How Can We Help You?


Below are some of the most common links to questions we receive, click inside the box to be redirected to the relevant page for the information.
 
Military Income/Employment Verification Civilian Income/Employment Verification
Child/Spousal Support Income Withholding Orders
Military Pay Tables Civilian Pay Tables
Freedom of Information Act Congressional/Legislative Inquiries


For relevant information on specific pay areas, select one of the links below. The links will take you to the home page for these pay areas.

 

Air Force, Space Force, Air Force Reserve and Air National Guard Customer Contact Number

Air Force, Space Force, Air Force Reserve and Air National actively serving members of the Air Force, Space Force, Air National Guard and Air Force Reserve can now contact the Total Force Service Center (TFSC) for 24/7 support for Military Pay via phone at 1-800-525-0102 or submit a myFSS ticket.  Services include inquiries related to military pay benefits, entitlements, and Secondary Dependency claims. Additionally, all actively serving, and separated or retired members can call the TFSC to request a W-2 reissue from 2019 to present.
If you need further help, you can either use the phone numbers on these pages or the numbers below for assistance.


                                  

                                
 

 

 Customer Service Contact Information

 
  PHONE NUMBERS HOURS OF OPERATION
Military Pay - Army/Navy/Marines 888-332-7411, option 4, then option 3 8 a.m. to 5 p.m. ET
Military Pay - Air Force 800-525-0102 or submit a MyFSS ticket (Total Force Service Center) All hours
Travel Pay 888-332-7411, option 4, then option 1 8 a.m. to 5 p.m. ET
Retired Military and Annuitant Pay 888-332-7411, option 4, then option 2 8 a.m. to 5 p.m. ET
Self Service Options 888-332-7411, option 1 All hours
Report the Death of a Military Retiree 888-332-7411, option 2 8 a.m. to 5 p.m. ET
Garnishments 888-332-7411, option 3 8 a.m. to 5 p.m. ET
Pay Inquiries Military | Civilian Debts (Retiree; Annuitant; Military and Travel pay) 888-332-7411, option 4 8 a.m. to 5 p.m. ET
myPay Assistance 888-332-7411, option 5 8 a.m. to 5 p.m. ET
Affordable Care Act Questions 888-332-7411, option 6 8 a.m. to 5 p.m. ET
Out of Service Debt 866-912-6488 7:30 a.m. to 4 p.m.
 

Civilian employees, Contractor & Vendor questions - Please use the links above to be directed to your pages

Overseas Users:


Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number. For more information, check out this DISA tutorial.

Telecommunications Relay Service (TRS)

Telecommunications Relay Service allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls.

Click here for more information on TRS

Customer Experience Team

 

Looking for information on Public Service Loan Forgiveness? Click here to learn more

 

Page updated Jan. 22, 2025