DFAS remains operational and will continue our mission to ensure scheduled payments are made timely. We understand the importance of the payments and services we provide and ask that you continue to utilize our electronic and phone self-service options and information available on DFAS.mil, AskDFAS, myPay, and YouTube.com/DFAS whenever possible.
Customer Service Information
The following are holiday customer service hours for DFAS Customer Care Centers. All Customer Care Centers will be closed on Thanksgiving (23 November), Christmas (25 December) and New Years day (1 January). Hours outside of those noted will be normal operating hours (NOH).
| |
DFAS Cleveland CCC |
DFAS Columbus CCC |
DFAS Indianapolis CCC |
Debt and Claims CCC |
DFAS Rome CCC |
| 21 Nov |
NOH |
NOH |
0800 - 1600 |
NOH |
NOH |
| 22 Nov |
NOH |
6:30 a.m. - 3 p.m. |
7:30 a.m. - 12:00 p.m. |
7:30 a.m. - 3:00 p.m. |
7:30 a.m. - 4:00 p.m. |
| 23 Nov |
Closed |
Closed |
Closed |
Closed |
Closed |
| 24 Nov |
NOH |
6:30 a.m. - 3 p.m. |
7:30 a.m. - 12:00 |
7:30 a.m. - 3:00 p.m. |
7:30 a.m. - 4:00 p.m. |
| 29 Nov |
NOH |
Closed 9:45 a.m. - 11:30 a.m. |
NOH |
NOH |
NOH |
| 8 Dec |
NOH |
NOH |
Closed 11:30 a.m. - 5 p.m. |
NOH |
NOH |
| 13 Dec |
Closed 12:00 - 5 p.m. |
NOH |
NOH |
NOH |
NOH |
| 15 Dec |
NOH |
NOH |
NOH |
Closed 11:30 a.m. - 4 p.m. |
Closed 11:30 a.m. - 5 p.m. |
| 18 Dec |
NOH |
NOH |
8:00 a.m. - 4 p.m. |
NOH |
NOH |
| 19 Dec |
NOH |
NOH |
8:00 a.m. - 4 p.m. |
NOH |
NOH |
| 20 Dec |
NOH |
NOH |
8:00 a.m. - 4 p.m. |
NOH |
NOH |
| 21 Dec |
NOH |
NOH |
8:00 a.m. - 4 p.m. |
NOH |
NOH |
| 22 Dec |
NOH |
6:30 a.m. - 3 p.m. |
7:30 a.m. - 12:00 p.m. |
7:30 a.m. - 3 p.m. |
NOH |
| 25 Dec |
Closed |
Closed |
Closed |
Closed |
Closed |
| 26 Dec |
NOH |
NOH |
8:00 a.m. - 4 p.m. |
NOH |
7:30 a.m. - 4 p.m. |
| 27 Dec |
NOH |
NOH |
8:00 a.m. - 4 p.m. |
NOH |
7:30 a.m. - 4 p.m. |
| 28 Dec |
NOH |
NOH |
8:00 a.m. - 4 p.m. |
NOH |
7:30 a.m. - 4 p.m. |
| 29 Dec |
NOH |
NOH |
7:30 a.m. - 12:00 p.m. |
7:30 a.m. - 3 p.m. |
7:30 a.m. - 4 p.m. |
| 1 Jan |
Closed |
Closed |
Closed |
Closed |
Closed |
How can we help you?
Below are some of the most common links to questions we receive, click inside the box to be redirected to the relevant page for the information.
For relevant information on specific pay areas, select one of the links below. The links will take you to the home page for these pay areas.
Air Force, Space Force, Air Force Reserve and Air National Guard Customer Contact Number
Air Force, Space Force, Air Force Reserve and Air National actively serving members of the Air Force, Space Force, Air National Guard and Air Force Reserve can now contact the Total Force Service Center (TFSC) for 24/7 support for Military Pay via phone at 1-800-525-0102 or submit a myFSS ticket. Services include inquiries related to military pay benefits, entitlements, and Secondary Dependency claims. Additionally, all actively serving, and separated or retired members can call the TFSC to request a W-2 reissue from 2019 to present. |
If you need further help, you can either use the phone numbers on these pages or the numbers below for assistance.
Customer Service
| |
PHONE NUMBERS |
HOURS OF OPERATION |
| Military Pay - Army/Navy/Marines |
888-332-7411, option 4, then option 3 |
8 a.m. to 5 p.m. ET |
| Military Pay - Air Force |
800-525-0102 or submit a MyFSS ticket (Total Force Service Center) |
All hours |
| Travel Pay |
888-332-7411, option 4, then option 1 |
8 a.m. to 5 p.m. ET |
| Retired Military and Annuitant Pay |
888-332-7411, option 4, then option 2 |
8 a.m. to 5 p.m. ET |
| Self Service Options |
888-332-7411, option 1 |
All hours |
| Report the Death of a Military Retiree |
888-332-7411, option 2 |
8 a.m. to 5 p.m. ET |
| Garnishments |
888-332-7411, option 3 |
8 a.m. to 5 p.m. ET |
| Pay Inquiries Military | Civilian Debts (Retiree; Annuitant; Military and Travel pay) |
888-332-7411, option 4 |
8 a.m. to 5 p.m. ET |
| myPay Assistance |
888-332-7411, option 5 |
8 a.m. to 5 p.m. ET |
| Affordable Care Act Questions |
888-332-7411, option 6 |
8 a.m. to 5 p.m. ET |
| Out of Service Debt |
866-912-6488 |
7:30 a.m. to 4 p.m. |
Civilian employees, Contractor & Vendor questions - Please use the links above to be directed to your pages
Overseas Users:
Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number. For more information, check out this DISA tutorial.
Telecommunications Relay Service (TRS)
Telecommunications Relay Service allows persons with hearing or speech disabilities to place and receive telephone calls. TRS is available in all 50 states, the District of Columbia, Puerto Rico and the U.S. territories for local and/or long distance calls.
Click here for more information on TRS
Customer Experience Team
Learn more about our Customer Experience Team and how they are helping to improve your experience with DFAS
Page updated November 21, 2023