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DFAS remains operational and will continue our mission to ensure scheduled payments are made timely. We understand the importance of the payments and services we provide and ask that you continue to utilize our electronic and phone self-service options and information available on DFAS.mil, AskDFAS, myPay, and YouTube.com/DFAS whenever possible.

Customer Service Information

 
How can we help you? For relevant information on specific pay areas, select one of the following. These links will take you to the home page for these pay areas.

If you need further help, you can either use the phone numbers on these pages or the numbers below for assistance.
 


          

       


 

Customer Service

  PHONE NUMBERS HOURS OF OPERATION
Military Pay - Army/Navy/Air Force/Marines 888-332-7411, option 4, then option 3 8 a.m. to 5 p.m. ET
Travel Pay 888-332-7411, option 4, then option 1 8 a.m. to 5 p.m. ET
Retired Military and Annuitant Pay 888-332-7411, option 4, then option 2 8 a.m. to 5 p.m. ET
Out of Service Debt 888-332-7411, option 4, then option 4 7:30 a.m. t0 4 p.m. ET
Self Service Options 888-332-7411, option 1 All hours
Report the Death of a Military Retiree 888-332-7411, option 2 8 a.m. to 5 p.m. ET
Garnishments 888-332-7411, option 3 8 a.m. to 5 p.m. ET
Pay Inquiries or Out-of-Service Military | Civilian Debts (Retiree; Annuitant; Military and Travel pay) 888-332-7411, option 4 8 a.m. to 5 p.m. ET
myPay Assistance 888-332-7411, option 5 8 a.m. to 5 p.m. ET
Affordable Care Act Questions 888-332-7411, option 6 8 a.m. to 5 p.m. ET

Civilian employees, Contractor & Vendor questions - Please use the links above to be directed to your pages
 

Overseas Users:


Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number. For more information, check out this DISA tutorial.

Federal Relay TTY

Toll-free and toll access numbers for the Federal Relay are:

  • (800) 877-8339 TTY / ASCII (American Standard Code for Information Interchange) – Allows TTY users to type their conversation
  • (877) 877-6280 VCO (Voice Carry Over) – Allows users to voice their conversation
  • (877) 877-8982 Speech-to-Speech – Allows people with Speech Disabilities to re-voice their conversation
  • (800) 845-6136 Spanish – Allows Spanish-speaking callers type and receive their conversation in Spanish with no translation services
  • (888) 474-8983 Spanish to English – Allows callers to type in English or Spanish and receive translation services from Spanish to English or English to Spanish
  • (866) 377-8642 Voice – Allows hearing callers to connect with a communication assistant to type their conversation to their caller. Allows an international call to connect with a CA to place a call within the U.S.
  • (800) 877-0996 Customer Service (Voice, TTY, ASCII and Spanish) – Allows callers to connect with Customer Service
 
Customer Experience Team
Learn more about our Customer Experience Team and how they are helping to improve your experience with DFAS
 

Page updated September 13, 2021