Hours of Operation
|CUSTOMER CARE CENTER||PHONE NUMBERS||NORMAL HOURS OF OPERATION|
|Travel Pay Customer Care||888-332-7411, option 4, then option 1||8 a.m to 5 p.m. ET|
|Military Pay - Army/Navy/Air Force/Marine Corps||888-332-7411, option 4, then option 2||8 a.m to 5 p.m. ET|
|Military Retired & Annuitant Pay||888-332-7411, option 4, then option 3||8 a.m. to 5 p.m. ET|
|Out of Service Debt||888-332-7411, option 4, then option 4||8 a.m to 5 p.m. ET|
|myPay||888-332-7411, option 5||8 a.m to 5 p.m. ET|
|Garnishments||888-332-7411, option 3||8 a.m to 5 p.m. ET|
Overseas DSN Users:
Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number.
For more information, check out this DISA tutorial.
|1||Self Service (including requests for tax forms 1095,1099,and W2)|
|2||Report the Death of a Military Retiree|
|4||Pay Inquiries or Out-of-Service Military / Civilian Debts (Retiree; Annuitant; Military and Travel Pay)|
|5||myPay Website Assitance|
|6||Retired and Annuitant Pay Correspondence Address|
|7||Affordable Care Act|
Contractors and Vendors Only
|CUSTOMER CARE CENTER||PHONE NUMBERS||HOURS OF OPERATION|
|DFAS Indianapolis Accounts Payable||888-332-7366, option 2||7:30 a.m. to 4:30 p.m. ET|
|DFAS Columbus Accounts Payable||800-756-4571||7:30 a.m. - 4:30 p.m. ET|
Federal Relay TTY
Toll-free and toll access numbers for the Federal Relay are:
- (800) 877-8339 TTY / ASCII (American Standard Code for Information Interchange) – Allows TTY users to type their conversation
- (877) 877-6280 VCO (Voice Carry Over) – Allows users to voice their conversation
- (877) 877-8982 Speech-to-Speech – Allows people with Speech Disabilities to re-voice their conversation
- (800) 845-6136 Spanish – Allows Spanish-speaking callers type and receive their conversation in Spanish with no translation services
- (888) 474-8983 Spanish to English – Allows callers to type in English or Spanish and receive translation services from Spanish to English or English to Spanish
- (866) 377-8642 Voice – Allows hearing callers to connect with a communication assistant to type their conversation to their caller. Allows an international call to connect with a CA to place a call within the U.S.
- (800) 877-0996 Customer Service (Voice, TTY, ASCII and Spanish) – Allows callers to connect with Customer Service
Page updated Jan. 16, 2019.