Customer Service

Defense Finance
and Accounting Service
Providing payment services of the U.S. Department of Defense
MyPay

Customer Care Center Schedule for 2019 Holiday Season

Following are changes to Customer Care Center hours of operation for November 2019 through January 2020. All centers will to open during normal operating hours for dates (Monday through Friday) not listed.

 

Date Exceptions to normal operating hours

12/20/2019

Rome CCC 7:30-4:00
Rome CCC Closed 11:15-1:15
Debt & Claims 7:30-11:30

12/24/2019

Rome CCC 7:30-4:00
Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00
Columbus CCC 7:30-3:00
Cleveland CCC 7:30-4:00

12/25/2019

All Call Centers Closed

12/26/2019

Rome CCC 7:30-4:00
Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00

12/27/2019

Rome CCC 7:30-4:00
Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00

12/30/2019

Rome CCC 7:30-4:00
Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00

12/31/2019

Rome CCC 7:30-4:00
Indianapolis Military Pay 7:30-12:00
Indianapolis AP 7:30-12:00
Columbus CCC 7:30-3:00
Cleveland CCC 7:30-4:00

1/1/2020

All Call Centers Closed

1/2/2020

Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00
Columbus CCC 7:30-4:00

1/3/2020

Indianapolis Military Pay 8:00-4:00
Indianapolis AP 8:00-4:00

 

Hours of Operation

CUSTOMER CARE CENTER

PHONE NUMBERS

NORMAL HOURS OF OPERATION

Travel Pay Customer Care

888-332-7411, option 4, then option 1

8 a.m to 5 p.m. ET

Military Retired & Annuitant Pay

888-332-7411, option 4, then option 2

8 a.m to 5 p.m. ET

Military Pay - Army/Navy/Air Force/Marine Corps

888-332-7411, option 4, then option 3

8 a.m. to 5 p.m. ET

Out of Service Debt

888-332-7411, option 4, then option 4

8 a.m to 5 p.m. ET

myPay

888-332-7411, option 5

8 a.m to 5 p.m. ET

Garnishments

888-332-7411, option 3

8 a.m to 5 p.m. ET

 

Overseas DSN Users:

Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number.

For more information, check out this DISA tutorial.

Customer Service

888-332-7411

PRESS

 

 

1

Self Service, including requests for tax forms 1095,1099-R and W2

 

2

Report the Death of a Military Retiree

 

3

Garnishments

 

4

Pay Inquiries or Out-of-Service Military | Civilian Debts
(Retiree; Annuitant; Military and Travel pay)

 

5

myPay Website Assistance

 

6

Affordable Care Act

 

Contractors and Vendors Only

CUSTOMER CARE CENTER PHONE NUMBERS HOURS OF OPERATION
DFAS Indianapolis Accounts Payable 888-332-7366, option 2 7:30 a.m.  to  4:30 p.m. ET
DFAS Columbus Accounts Payable 800-756-4571 7:30 a.m. - 4:30 p.m. ET


Federal Relay TTY

Toll-free and toll access numbers for the Federal Relay are:

  • (800) 877-8339 TTY / ASCII (American Standard Code for Information Interchange) – Allows TTY users to type their conversation
  • (877) 877-6280 VCO (Voice Carry Over) – Allows users to voice their conversation
  • (877) 877-8982 Speech-to-Speech – Allows people with Speech Disabilities to re-voice their conversation
  • (800) 845-6136 Spanish – Allows Spanish-speaking callers type and receive their conversation in Spanish with no translation services
  • (888) 474-8983 Spanish to English – Allows callers to type in English or Spanish and receive translation services from Spanish to English or English to Spanish
  • (866) 377-8642 Voice – Allows hearing callers to connect with a communication assistant to type their conversation to their caller. Allows an international call to connect with a CA to place a call within the U.S.
  • (800) 877-0996 Customer Service (Voice, TTY, ASCII and Spanish) – Allows callers to connect with Customer Service

Contractor and Vendor Pay Customer Service

Phone Numbers DoDAAC Customer Service EDM Fax Numbers

Page updated December 14, 2019.