Customer Service

Defense Finance
and Accounting Service
Providing payment services of the U.S. Department of Defense

Hours of Operation

Travel Pay Customer Care 888-332-7411, option 4, then option 1 8 a.m to 5 p.m. ET
Military Pay - Army/Navy/Air Force/Marine Corps 888-332-7411, option 4, then option 2 8 a.m to 5 p.m. ET
Military Retired & Annuitant Pay 888-332-7411, option 4, then option 3 8 a.m. to 5 p.m. ET
Out of Service Debt 888-332-7411, option 4, then option 4 8 a.m to 5 p.m. ET
myPay 888-332-7411, option 5 8 a.m to 5 p.m. ET
Garnishments 888-332-7411, option 3 8 a.m to 5 p.m. ET

Overseas DSN Users:

Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number.

For more information, check out this DISA tutorial.

Customer Service

888-332-7411 PRESS  
  1 Self Service (including requests for tax forms 1095,1099,and W2)
  2 Report the Death of a Military Retiree
  3 Garnishments
  4 Pay Inquiries or Out-of-Service Military / Civilian Debts  (Retiree; Annuitant; Military and Travel Pay)
  5 myPay Website Assitance
  6 Retired and Annuitant Pay Correspondence Address
  7 Affordable Care Act


Contractors and Vendors Only

DFAS Indianapolis Accounts Payable 888-332-7366, option 2 7:30 a.m.  to  4:30 p.m. ET
DFAS Columbus Accounts Payable 800-756-4571 7:30 a.m. - 4:30 p.m. ET

Federal Relay TTY

Toll-free and toll access numbers for the Federal Relay are:

  • (800) 877-8339 TTY / ASCII (American Standard Code for Information Interchange) – Allows TTY users to type their conversation
  • (877) 877-6280 VCO (Voice Carry Over) – Allows users to voice their conversation
  • (877) 877-8982 Speech-to-Speech – Allows people with Speech Disabilities to re-voice their conversation
  • (800) 845-6136 Spanish – Allows Spanish-speaking callers type and receive their conversation in Spanish with no translation services
  • (888) 474-8983 Spanish to English – Allows callers to type in English or Spanish and receive translation services from Spanish to English or English to Spanish
  • (866) 377-8642 Voice – Allows hearing callers to connect with a communication assistant to type their conversation to their caller. Allows an international call to connect with a CA to place a call within the U.S.
  • (800) 877-0996 Customer Service (Voice, TTY, ASCII and Spanish) – Allows callers to connect with Customer Service

Contractor and Vendor Pay Customer Service

Phone Numbers DoDAAC Customer Service EDM Fax Numbers

Page updated Jan. 16, 2019.