DFAS Customer Service
At DFAS we’re responsible for providing financial and accounting services, including paying military personnel, retirees, civilians, and contractors, and managing DoD financial information. If you have questions about your pay, financial benefits, or DFAS services we’re here to help.
How Can We Help You Today?
Did you know you can find answers to many of your questions online 24/7 without calling? Below are some of the most common questions we receive and how to find answers.
Get in Touch...
|
myPay is available 24/7 and allows you to view, print, and save your LES, tax statements, and other pay-related documents. You can also manage your tax withholdings, bank account information, or make address changes at your convenience.
|
AskDFAS is available 24/7 and allows you to submit forms, documents, and ask questions directly to DFAS personnel. After submitting a question you’ll receive a ticket number to track the status of your request.
|
Need Additional Assistance or Have any Additional Questions?
If you need additional help or to speak directly with a DFAS representative during normal business hours you can reach us over the phone.
| Area |
Phone Numbers |
Hours of Operation |
|
Military Pay - Army/Navy/Marines
|
888-332-7411, option 4, then option 3
|
8 a.m. to 5 p.m. ET
|
|
Military Pay - Air Force
|
800-525-0102 or submit a MyFSS ticket (Total Force Service Center)
|
24/7
|
|
Travel Pay
|
888-332-7411, option 4, then option 1
|
8 a.m. to 5 p.m. ET
|
|
Retired Military and Annuitant Pay
|
888-332-7411, option 4, then option 2
|
8 a.m. to 5 p.m. ET
|
|
Self Service Options
|
888-332-7411, option 1
|
24/7
|
|
Report the Death of a Military Retiree
|
888-332-7411, option 2
|
8 a.m. to 5 p.m. ET
|
|
Garnishments
|
888-332-7411, option 3
|
8 a.m. to 5 p.m. ET
|
|
Pay Inquiries Military | Civilian Debts
(Retiree; Annuitant; Military and Travel pay)
|
888-332-7411, option 4
|
8 a.m. to 5 p.m. ET
|
|
myPay Assistance
|
888-332-7411, option 5
|
8 a.m. to 5 p.m. ET
|
|
Affordable Care Act Questions
|
888-332-7411, option 6
|
8 a.m. to 5 p.m. ET
|
|
Out of Service Debt
|
866-912-6488
|
7:30 a.m. to 4 p.m.
|
|
Civilian Pay
|
Visit Civilian Pay – Customer Service for applicable phone numbers and instructions.
|
24/7
|
|
Contractor and Vendor Pay
|
Visit Contractor and Vendor – Phone Numbers for applicable phone numbers.
|
24/7
|
- Telecommunications Relay Service (TRS) - TRS allows persons with hearing or speech disabilities to place and receive telephone calls. DFAS accepts calls from TRS services, visit FCC Telecommunications Relay Service – TRS for more information and how to make calls.
- Overseas Users - Overseas DSN users can now dial US toll-free numbers by simply dialing 94 + the 10-digit toll-free number.
Additional DFAS Resources
DFAS Hotline - Dedicated to the reporting of issues related to Fraud, Waste, Abuse, and Mismanagement of programs and personnel under the purview of DFAS that DO NOT involve classified information. Visit DFAS Hotline Office for more information or to report an issue. 
Customer Experience Office (CXO) - Dedicated to representing the needs and expectations of the DFAS customer by listening to them speak about their experience with DFAS products and services, then using their feedback to identify customer enhancement opportunities. Visit Customer Experience Office for more information. U.S. Armed Forces
If you have questions for your Branch of Service, click on the link below to find contact information.
Page Updated May 16, 2025